My file didn't download completely, was saved with a PHP extension or the file doesn't open. What should I do?
Some browsers or systems can have incompatibilities with our scripts. If you experience a problem, make sure you read all information and instructions displayed on the 'Download confirmation' page (the one where the download process starts) and try again. Don't forget that if you act within a few hours from the first attempt, you can download the same file several times without having other credits deducted. Always ensure the file downloaded completely and correctly. If any issues appear you can download it again right away.
