FAQ / I received a refund message. What does this mean?

If you receive such email, it means that a refund was performed for the purchase of one of your images. The message explains why and for which image the refund was performed. Refunds are granted by support only for pertinent reasons. Please read more details about our refund policy here. Due to the high volume of downloads, support is unable to provide any other details about the refunds, aside of information already included in that message.