In case of a download failure, you can download the same image as many times as you need if you try again within 7 days from the first attempt. No other credits will be deducted IF you download the same version and license. To re-download, see link in your download archive in My Account/My Downloads
or the upper right corner of your screen. After this time interval expires, a new credit will be needed to download the file. If 7 days have expired and you are unable to open or can`t find the file downloaded, please contact support and you will receive the image via email.