FAQ / Contributor-related questions

  • What kind of images should I upload?
  • How do I receive my payment?
  • What requirements do you have?
  • How many images can I upload in a week?
  • I'm a contributor. My images were refused by you, but they sell well on other sites. Why did you refuse them?
  • I am an illustrator; do you accept illustrations?
  • I have several persons included within my photo. How do I upload the Model release documents?
  • I uploaded my first images. When should I expect them to start to sell?
  • I submitted a few images, but they no longer appear in the pending list nor among my online files. I presume they were refused, is this true?
  • Why am I not included within the Busiest Contributors list?
  • What's my FTP account password?
  • I want to upload images. What do I do?
  • There is a "portfolio exposure" parameter on my profile page. What's this?
  • I am a contributor, how do I close my account?
  • Where do I activate my FTP account?
  • Regarding your terms and conditions for the copyright release in conjunction with your assignment contest, can I submit pictures which had been sold elsewhere before?
  • How do I fill in the model release document?
  • Do I have to use Dreamstime's Model Release document?
  • My image was refused? What should I do?
  • How do I edit/delete a pending submission?
  • If I stop uploading, will the sales stop?
  • What is and where can I download the model release document?
  • I just uploaded a bunch of files via FTP and now they are gone! Where did they go?
  • I submitted an image as RF commercial but it got approved as RF editorial-only. I didn't select this license. Why did it happen?
  • I requested payment, why doesn't this amount appear in the revenue area?
  • I submitted some images a while ago but have not received any reply regarding their status
  • I uploaded a bunch of files via FTP and they are not in my Unfinished Files area. Should I re-upload them or what?
  • How do I attach the model release to an image?
  • I requested for payment. How long does it take?
  • Can I upload via FTP Mass Upload, using Internet Explorer?
  • How do I replace an image?
  • Okay, I read all these FAQs and, believe it or not, I STILL have problems connecting for uploading files via FTP. What else can I do?
  • Okay, I uploaded a bunch of images, they got processed and are now in my Unfinished Files. But they have no thumbnails! Why?
  • I want to upload files via FTP. What's my username in digits and where can I find it?
  • I want to enable the SR-EL license for my image. What are the prices?
  • I receive an error message that my image is not 3MP in size when I try to upload a picture. What can I do?
  • I received unusual royalties for images sold. What could the explanation be?
  • Can I buy a credit package with my earnings?
  • What should I upload as additional format?
  • This Q&A regarding FTP doesn't work out for me. Don't you have a step by step guide or something?
  • How long do I wait for my files to be reviewed?
  • I have submitted my exclusivity request? How long do I have to wait?
  • I get the strangest error: "Too many connections from your host". I am not connected now, so how come?
  • I enter both user ID and password correctly in my FTP client, yet I get a "Login incorrect" error. What's going on?
  • Can I turn off my FTP account?
  • My image was approved but I cannot see it in my portfolio . Why?
  • Anyone can access the FTP upload service, or is it limited by one's approval ratio?
  • Passive mode on FTP Upload? How do I set that?
  • I have images with a model release that were accepted before but are now refused or I want to replace an older model release with a new one. What do I do?
  • What's the deal with that "Activate FTP" button? It keeps changing every time I click it. Now it's "Activate FTP", then it's "Stop FTP".
  • My MR library displays several imported model releases. What do I do?
  • I received a refund message. What does this mean?
  • How do I delete a model release?
  • I wish to see all images associated with a model release. What do I do?
  • My image was flagged/reported for irrelevant keywords. What should I do?
  • Can I use FTP upload for my additional format files and model releases?
  • A buyer found my image using keywords that are not present in my image info. Why is that?
  • My image was just approved but I cannot find it in searches. Why?
  • I want to join your review staff and be a photo editor. What are your requirements?
  • I want to resubmit a previously refused image. How do I do that?
  • I want to add the image location to files in my portfolio. Which images should I geo-tag?
  • How to upload my images?
  • I am a contributor and want to attend an upcoming newsworthy event. Can you help me with the press pass?
  • How many Model releases do I need to attach to my image?
  • How to enhance authorship of your Dreamstime images using google plus?
  • I want to add an already uploaded Model Release to a pending submission. What do I do?
  • I want to add more information to an already uploaded image that is in the pending files section. What do I do?
  • QWhat kind of images should I upload?

    AWe are looking for well defined commercial concepts, marketable good compositions with creative insight, high technical level in terms of color, definition, lighting. We encourage digital processing and creativity, as long as it gives the image more appeal, but keeping in mind the generic essence of stock imagery. This is true for the main theme of the image, too. The subject should be as generic as possible, while composition clear, without elements that can distract the viewer from the main theme.

    We value intellectual creative process which makes the difference between concept and point-and-shoot.
    One good way to get a better image of what's hot in stock, is to browse through our best selling images. This way you'll get a visual, thus more effective help in understanding and achieving success as a stock photographer on Dreamstime.

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  • QHow do I receive my payment?

    APhotographers can request a payment as soon as their earnings balance is higher than $100, by applying from the Management area. Payments are sent as bank checks (that you can cash at a local bank), by PayPal, Payoneer (Dreamstime Prepaid MasterCard) or Skrill (MoneyBookers). The earnings value in your account will not show the requested amount, while it is pending approval.

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  • QWhat requirements do you have?

    AAll files must be uploaded in JPG format, RGB, free of noise or any other artifacts, with a minimum size of 3 MP and a maximum of 70 MP. Further instructions are given on the Upload file page.

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  • QHow many images can I upload in a week?

    AThere is a limit to the number of images submitted per week (the limit resets every Sunday). All users can submit via FTP:

    • Users with an approval percentage higher than 80% can upload the maximum amount of images per week. This applies for the first 50 submissions if you're a new photographer.
    • Users with an approval percentage of between 50-80% can upload half (1/2) of the maximum amount of images per week.
    • Users with an approval percentage of between 30-50% can upload the third part (1/3) of the maximum amount of images per week.
    • Users with an approval percentage of between 10-30% can upload a quarter (1/4) of the maximum amount of images per week.
    • Users with an approval percentage of between 0-10% can upload a sixth (1/6) of the maximum amount of images per week.

    All exclusive contributors enjoy 50% extra submissions to the above given limits.
    Contributors with more than 500 images online and an approval ratio higher than 85% are eligible to submit several times more than the current upload limit. Feature available only based on application/request.

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  • QI'm a contributor. My images were refused by you, but they sell well on other sites. Why did you refuse them?

    AWe would like to accept as many images as possible, but we reserve the right to refuse images that don't fit our marketing strategy. Each stock agency has its own audience and strategy. We encourage photographers to enquiry about a refusal by replying to the notification email, but note that we will not take this type of statement into account.

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  • QI am an illustrator; do you accept illustrations?

    AWe love illustrations! Vector files should be saved in raster format, JPG at a high resolution, saved at highest quality and submitted in this format. You can also upload an additional format (AI, PNG, CDR or EPS extensions accepted) after the JPG upload using the FTP upload/Additional sub-folder or as soon as the JPG is accepted. In some cases (e.g. layouts of web templates) it is advisable to upload the additional format before the review of the JPG file in order to increase chances of approval.

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  • QI have several persons included within my photo. How do I upload the Model release documents?

    ATo choose several model releases for the same document hold the CTRL key and click on the model releases of the persons images. After they are all selected you can continue with the upload.

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  • QI uploaded my first images. When should I expect them to start to sell?

    ADepending on the subject's potential, quality of the photos and saturation of the database for that specific subject, you can expect sales after just a few days.
    Due to the fact that the buyers may find your image now but download it later, on the average the first sale occurs after one month. It happens much earlier if your portfolio is bigger and you upload more images, constantly.

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  • QI submitted a few images, but they no longer appear in the pending list nor among my online files. I presume they were refused, is this true?

    AProbably they were refused and the emails didn't reach you. Ensure that your email provider or another spam filter is not blocking our emails. You can check the refusal reasons for the files you just missed, in the Refused files section, under your Management area. Note that the files are kept only for 7 days since their submissions.

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  • QWhy am I not included within the Busiest Contributors list?

    AThis is a feature that lists the photographers with maximum activity within the last 7 days. For best results and a higher position within this hierarchy you should upload the maximum amount allowed per day and be active on the message boards.

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  • QWhat's my FTP account password?

    AThe same one you use on Dreamstime website.

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  • QI want to upload images. What do I do?

    AWe're always looking for more photographers and they are our community's most important asset. Here are a few basic guidelines that will help you with the submission process. Registration, membership and image upload are free of any charge. Once you have an active account, you can start uploading images. Our agency does not run an initial screening of your portfolio but make sure you are selective and upload high quality content as competition is tough. Find more info about upload steps here and here.

    For large portfolios, the FTP option is recommended as you can upload your entire portfolio at once. Users exclusive with other agencies can also start uploading images offline as soon as they send their renounce exclusivity notifications. The content will be available for sale as soon as this notification expires.

    Don't be discouraged by refusals. While we'd love to accept all images you send us, we need to make sure your portfolio features only content that has high sale potential. We also want to give you the opportunity of improving and evolving in order to meet the stock photo market needs and requirements.

    Don't forget to check our site's Terms and conditions. More details about selling your images and royalties awarded can be found on the Sell your images page. Join conversations on the Message boards for tips and shared experiences from fellow members.

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  • QThere is a "portfolio exposure" parameter on my profile page. What's this?

    APortfolio exposure is calculated by comparing the size of your portfolio with the biggest existent on the site at that time.

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  • QI am a contributor, how do I close my account?

    A You can disable all files approved more than six months ago at any time. You are allowed to disable 30% of files uploaded in the recent six months however 70% must be kept online for six months from their approval date. You can disable the remaining 70% after six months pass. Once the files are disabled, nobody is able to view/access them, except for you. The files will remain in our offline database for 12 months until all liabilities (refunds, potential copyright infringements, etc) concerning them are cleared off, then they are automatically deleted.
    The account cannot be closed until the above requirements of the contract expire. Accounts with activity (license/download) cannot be deleted, as they can be referenced internally in regards to past licensing. However, they can be blocked from public access.
    More account closure details can be found in our Terms and Conditions.

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  • QWhere do I activate my FTP account?

    AYou can activate your FTP access in your account's Management Area, in FTP Upload. Press the "Activate FTP" button to turn it on. This feature is available for users with at least one file available online.

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  • QRegarding your terms and conditions for the copyright release in conjunction with your assignment contest, can I submit pictures which had been sold elsewhere before?

    AYes, the "sell the rights" option doesn't request files to be shot specifically for the current theme. Knowing that you will relinguish all rights and stop selling the photos AFTER they are accepted by Dreamstime and the copyrights fee is awarded, you may upload images that were sold before.

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  • QHow do I fill in the model release document?

    ARegular Model Release documents need to be printed. Then fill the information as described below, scan it or take a photograph of it and upload it in your Model Release Library. We also accept model releases generated by applications, i.e. Easy releases. The apps that have been so far approved as compatible with our legal standards are Easy Release for iPad and Android, Model Release and ASMP Release for IOS only.
    All the model releases must be filled in by you, as the photographer, your model and a witness who has to be a third person of legal age (you, the photographer or the model can't witness your own model releases). For self portraits, you are both photographer and model but you cannot be the witness. For images with your children, you are both photographer and parent/guardian but you cannot be the witness.
    The following fields are mandatory for all model releases for adults:
    - photographer's name, signature
    - model's name, signature, complete postal address (including country), phone number
    - witness' name, signature
    The following fields are mandatory for all the model releases for people under 18:
    - photographer's name, signature
    - model's name
    - tutor's (parent) name, signature, complete postal address (include country), phone number
    - witness' name, signature
    The model release must be filled in with roman letters and the writing must be readable. Should you upload a scanned or photographed MR, the signatures can not be digital. App generated model releases can have digital signatures.

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  • QDo I have to use Dreamstime's Model Release document?

    ANo, you can ask the model to sign your own Model Release, IF it contains all required information as our own MR document and all needed legal paragraphs. The MR document can carry your company's logo, but we don't accept documents signed specifically for other agencies or that carry their logo.

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  • QMy image was refused? What should I do?

    ARefusals are in no way personal but mere guidelines that speak about the quality and commercial potential of the specific image on the market as it is at the time of review. As your representing agent we want to offer more of your content, but your images need to be suitable for the needs and requirements of our customers, both technically and aesthetically. We provide you with the refusal reasons in hope that with these guidelines, your future images will improve in all aspects and sell successfully.
    Always read the rejection reason(s) carefully and completely. Open your refused image and check again, keeping the rejection reason in mind. This will help you see the image with a more critical eye and from a more objective standpoint. If you are able to correct the problem(s), do this as best as you can and resubmit your image. If you are not able to correct the image, take note of the error or mistake you made. Do your best to avoid repeating it in your future uploads. This is especially valid if you see a repeating refusal reason - it means that you should pay closer attention to this aspect of your images. As you avoid the mistakes you made in the past you will begin to see how your skills and ultimately the images you produce become better and better.
    If you do not understand a particular refusal reason feel free to contact us and ask for a more detailed clarification. Tell us also why you believe your image is good and suitable for commercial use. This will help you look at it from our perspective.
    We reserve the right to select our content and the refusals do not necessarily relate to your photographic skills and technique, they usually reflect our criteria for selecting sale-able content. While you may not always agree with our feedback, keep in mind that it is meant to maximize your approval ratio and the sale potential of your images on our website. Good luck!

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  • QHow do I edit/delete a pending submission?

    AThe files waiting to be reviewed are listed under the "Pending files" section within your management area. You can edit or delete your pending images, as long as they are not being reviewed by admin. Once they are allocated to admin for review, the edit buttons will not be available.

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  • QIf I stop uploading, will the sales stop?

    ANo, this is not true. One of the main advantages of stock photography is that your royalties will keep on coming over a long time interval. It is nevertheless true that if you keep uploading, the sales increase much faster. Their amount can double or triple over the next month, if you upload constantly. After uploading a large batch of images a significant number of sales may appear after one month or sooner. Once you stop uploading, the sales do not grow as fast as before, still they will not collapse.
    These are conclusions based on statistics, your mileage may vary. Uploading good photos constantly and constantly improving quality as well as aggressive selectivity of your own portfolio are the most important "secrets" of success in stock photography.

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  • QWhat is and where can I download the model release document?

    AThe model release document is a legal document required for each image containing identifiable persons or for persons who are a main subject of a photo. This document is confidential and it is only seen by Dreamstime's editors who will check its correctness. You can download a model release document here: http://www.dreamstime.com/stockutilities . Download the model release depending on your needs: the shooting session includes an adult and/or a minor.
    If you intend to shoot an image for the current assignment and sell the rights to Dreamstime for it, then download the exclusive model release.

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  • QI just uploaded a bunch of files via FTP and now they are gone! Where did they go?

    AOnce the files are successfully uploaded, the system automatically transfers them into your Unfinished Files area. Once they are transferred the system also deletes them from your FTP account, so you don't have to bother with them once they are uploaded. You can see if the upload was successful in your Upload History page.

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  • QI submitted an image as RF commercial but it got approved as RF editorial-only. I didn't select this license. Why did it happen?

    AUnder some circumstances images that can't be sold commercially (i.e. include visible logos) can be accepted under the editorial license (still RF, but with a more restrictive usage). The editors may consider that the image cannot be adjusted (i.e. remove logos) in order to make it acceptable under the RF license, but that the image has market potential. In this case they will accept it under the editorial license. This procedure avoids a second resubmission as well as affecting the contributor's approval ratio.

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  • QI requested payment, why doesn't this amount appear in the revenue area?

    AUntil the payment is approved the amount disappears from the status area. It will be added in the revenue area after it is approved. Note that it can take up to 24 hours to be updated.

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  • QI submitted some images a while ago but have not received any reply regarding their status

    AOnce you submit your images, it will take days to have them reviewed, depending on how crowded the Pending Line is. After they are reviewed, you will receive a notification e-mail stating that your image was approved or refused.
    If you have not received any message, please check your bulk area of the mail box. Please make sure that your spam filters do not block the access for Dreamstime mails.
    You can also try locating your images from the Management Area - Online Files or Refused Files. If you still have not found them, please write support making sure to specify the image ID.

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  • Q I uploaded a bunch of files via FTP and they are not in my Unfinished Files area. Should I re-upload them or what?

    ADepending on server load it might take up to a few hours for the files to reach your Unfinished Files area. Don't rush to re-upload your files if you don't see instant results, this will generate duplicate files on the server.
    If you still don't see your images in your account after more than 24 hours, something must have gone wrong, you can try re-uploading them. Note that images less than 3MP, not JPG or not RGB are automatically deleted without a notification.

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  • QHow do I attach the model release to an image?

    AFirst, you will have to upload the MR document to the MR library section. Once the upload is completed, you can use the same document for all images that include the model. You don't have to upload the MR document each time you upload a different photo of your model.
    After the MR document was uploaded in the MR library and all required information is provided, you can attach the document on the second page of your upload.
    If your image contains several models, you can attach multiple MR documents by holding down your CTRL key while selecting the desired documents.

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  • QI requested for payment. How long does it take?

    AIf you select a payment via bank check, it usually takes two weeks for the check to reach you. If you choose Paypal, Payoneer (Dreamstime Prepaid MasterCard) or Skrill (MoneyBookers), it may take a few days up to one week. No payments are sent during weekends.

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  • QCan I upload via FTP Mass Upload, using Internet Explorer?

    AYou could... But we really wouldn't recommend it. IE has the bad habbit of not disconnecting from server once you are done, so this might limit your access if you try to connect after.
    You could use FileZilla, a free and easy to use client. Or, if you are using Firefox for your Internet experience, there's this nice extension called FireFTP, which will open an FTP client in a tab.

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  • QHow do I replace an image?

    AYou upload the image as a regular submission and specify in the notify admin area the ID of the photo you wish to replace as well as the improvements made. If the image is approved (we can't guarantee this as our standards are higher every day), disable the old image and contact support to delete it from the database.

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  • QOkay, I read all these FAQs and, believe it or not, I STILL have problems connecting for uploading files via FTP. What else can I do?

    AContact support, of course. When you e-mail them about your problem, make sure to include information such as: the FTP client you use, the error message, your OS and any other information that you find relevant. Or you can access this page for more instructions.

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  • QOkay, I uploaded a bunch of images, they got processed and are now in my Unfinished Files. But they have no thumbnails! Why?

    AThis probably happened if the files were saved as CMYK instead of RGB. Please save your files as RGB and re-upload.

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  • QI want to upload files via FTP. What's my username in digits and where can I find it?

    AYour Dreamstime user ID in digits is displayed in your account's Management Area, in FTP Upload.

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  • QI want to enable the SR-EL license for my image. What are the prices?

    AThe selling price for SR-EL is decided by the contributor. Our agency has a recommended price list to be used as guideline but the final decision on the price remains to the photographers entirely.
    Contributors are recommended not to set very high prices as buyers may select more affordable files. Setting a very low price is also not advisable as this is a one-time sale. The file cannot be licensed/sold/displayed again and it must be disabled from all other websites, agencies etc. Penalties for infringements on the SR-EL contract are extremely severe.

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  • QI receive an error message that my image is not 3MP in size when I try to upload a picture. What can I do?

    AIn order for you not to get the error message again, you need to check that your images are at least 3MP. Make sure that you do not confuse MP (which stands for photo dimension) with MB (which stands for file size on your disk). In order to get the MP you have to multiply the length and the width (measured in pixels) of your image and divide the result by 1,000,000. For instance, if an image is 3,000 pixels length and 2,000 pixels width then the image will have 6,000,000 pixels (6MP).

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  • QI received unusual royalties for images sold. What could the explanation be?

    ARoyalties different from the ones you see displayed on the Sell Your Images page are due to various factors.
    The most common explanation is the actual credit value per each package a buyer purchases. The more credits the package has, the lower the price/credit. Each credit's value and hence royalties are now calculated at the real value paid by the buyer.
    For example, 8 credits purchased with the $9.99 package, will bring the contributor a reference of $1.25/credit: the royalties for a 8 credits image will vary between $3 (non exclusives, level 1) or $6 for exclusives. A $99.99 credit-package will bring the buyer 108 credits, which translates into $0.93/credit. Royalties for a 8 credits image are $2.23 (non exclusives, level 1) and $4.46 for exclusives. Add to the above the possibility of having third party downloads through our alliances or the value of withholding taxes for non-US contributors and you will understand why royalties values are so diverse. The price per credit PPC can also be affected by seasonal promotions and discount campaigns.

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  • QCan I buy a credit package with my earnings?

    AYes, you can, although the bonus will not be automatically added by the system, email support after you make the conversion and we will add the bonus. If the amount you already converted equals the price of a package we will award the same bonus.

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  • QWhat should I upload as additional format?

    AThe additional format is a file that doubles the price of the maximum raster (JPG) file for that file. Photographers can upload RAW files in the following formats: arw, pmp, srf - Sony ; crw, cr2 - Canon; cmt - Chinon; dcr - Kodak; dng - Digital Negative Format; j6i - Ricoh; mos - Leaf Valeo; mrw - Minolta; nef - Nikon; orf - Olympus; pef - Pentax; raf - Fuji; x3f - Sigma; rw2 - Panasonic Lumix.
    Illustrators can upload vectors as cdr- Corel Draw, ai - Adobe Illustrator, eps - Encapsulated Postscript, png - Portable Network Graphics.

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  • QThis Q&A regarding FTP doesn't work out for me. Don't you have a step by step guide or something?

    AOf course we do, click on to ftp instructions for an illustrated step by step guide.

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  • QHow long do I wait for my files to be reviewed?

    AAfter you submit your files, they reach a pending line from where they will be reviewed in a chronological order. A few days are usually required. You are provided with an ETR (Estimated Time until Review) for each file however, please keep in mind that the ETR is an approximation and it can vary according to numerous factors: week-end days, total pending files, number of total submissions. Feel free to submit more images while the first submissions wait their review.

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  • QI have submitted my exclusivity request? How long do I have to wait?

    AOnce you submit the request you need to wait around 7 days for your request to be considered.
    You need to have at least 50 images online in order to be accepted as an exclusive photographers. Exclusivity rights can be requested from your Management Area/Online Files.

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  • QI get the strangest error: "Too many connections from your host". I am not connected now, so how come?

    AYour client reports that you are already connected probably because you didn't disconnect properly from a previous connection. Please wait a while for the server to automatically close that connection and try again. If you still have problems, try to use the "Stop FTP / Activate FTP" option.

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  • QI enter both user ID and password correctly in my FTP client, yet I get a "Login incorrect" error. What's going on?

    AMake sure you entered the ID in digits (NOT your username), that you activated your FTP account and that your FTP client is set to Passive mode transfers.

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  • QCan I turn off my FTP account?

    AShould you choose to do so, in your Management Area, under FTP Upload, there is the "Stop FTP" button.

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  • QMy image was approved but I cannot see it in my portfolio . Why?

    AAfter you receive the approval message, you need to wait at least 24 hours for the accepted image to be online and visible in all areas of the site. The image may appear online but not in your portfolio. If the image still does not appear after 48 hours, you need to contact support.

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  • QAnyone can access the FTP upload service, or is it limited by one's approval ratio?

    AAll users with at least one file online have access to FTP uploading. You can upload files up to a total of 1GB. The approval ratio limitation applies only to images that are in Unfinished area.

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  • QPassive mode on FTP Upload? How do I set that?

    AThis depends on each FTP client. Usually it is an option found in "Connection Preferences", "Connection Settings" or "Advanced settings".

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  • QI have images with a model release that were accepted before but are now refused or I want to replace an older model release with a new one. What do I do?

    ACheck that your model release contains all required information, if it doesn't then fill it in correctly then reupload it to the model release library under a different name so that you don't mix it with the old one. Resubmit the refused images with the new model release. Also write to support informing us that you have uploaded the correct model release and you would like your previously accepted images to be linked to it. Include the images ID's in your email, the names of the old model release and the new one.

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  • QWhat's the deal with that "Activate FTP" button? It keeps changing every time I click it. Now it's "Activate FTP", then it's "Stop FTP".

    AWhen the button shows "Activate FTP" it means the FTP service is inactive, thus pressing the button will activate it. When the button shows "Stop FTP" it means the service is active, and pressing the button will stop the service.
    If you want the service to be active, press the button in its "Activate FTP" state. If the button is "Stop FTP", you don't need to press it, the service is already active.

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  • QMy MR library displays several imported model releases. What do I do?

    AIf the imported model release is associated with a single model then click edit and complete the required fields.
    If the imported model release is for a group of models (JPG images stitched together in a single file) then you will need to upload a new MR document for each person included. Contact support to have your image associated with the appropriate model releases. Include the name of the model releases existent in your MR library for each of the people in the photograph.

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  • QI received a refund message. What does this mean?

    AIf you receive such email, it means that a refund was performed for the purchase of one of your images. The message explains why and for which image the refund was performed. Refunds are granted by support only for pertinent reasons. Please read more details about our refund policy here. Due to the high volume of downloads, support is unable to provide any other details about the refunds, aside of information already included in that message.

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  • QHow do I delete a model release?

    AYou can delete model releases from your library yourself if you don't have any images associated with it. If you have images associated with a model release that you wish to delete first upload the new model release under a different name. Then contact support specifying that you need to replace the model release for the images with this model and delete the old one. Include names of the old and new documents in your email.

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  • QI wish to see all images associated with a model release. What do I do?

    AClicking on the name of the model release in the library will open a new page where you will see all the images associated with that particular document. You can use this tool to see if you have wrong associations or missing model releases.

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  • QMy image was flagged/reported for irrelevant keywords. What should I do?

    AFlags/reports for bad keywords are reviewed by admin and approved or refused accordingly. Each time one of your images is flagged for irrelevant keywords, you will receive a comment. Please read it and compare reported keywords to the content of your image. Note that sometimes buyers will accidentally use the flag button instead of "Add to lightbox". If the keyword is striking relevant, most likely the flag was accidental and of course, it will not be approved. You can reply to mention that the user accidentally clicked the flag instead of saving the image.

    Since it may take weeks for the flag to be reviewed, while the report is still pending, you can edit your image info (Image page/ Tools tab) and remove all irrelevant keywords. If, at the time of review, the image is edited and irrelevancies are removed, the flag will no longer reach us.

    On the contrary case, if at review time the image info still includes the keywords reported, editing rights are blocked and the person who reports bad info receives $0.02.
    In order to avoid future reports, we strongly recommend you check thoroughly and adjust all image info.

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  • QCan I use FTP upload for my additional format files and model releases?

    AAdditional format files, as well as Model Release documents, can be uploaded through FTP. Access the FTP folder using your preferred FTP client and see the two appropriate sub-folders. Uploads in these sub-folders will be automatically imported as MRs and Additional formats respectively.
    For additional formats, the name of the file must be the image ID number along with the extension. e.g.: 123456.eps for image ID 123456.

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  • QA buyer found my image using keywords that are not present in my image info. Why is that?

    ABuyers may navigate several pages before buying an image so you may sometimes see that the "buyer searched for" section lists keywords which are not included in your info, may be unusual or completely unrelated to your image. You could use these keywords to identify the concept as in some cases unrelated keywords can reveal more about the buyers' project.

    Although they start from a search based on keywords, the buyers may then navigate the "similar images" or the "more images with this model" sections. A search for "smiling woman" can continue in the "images with the same model" section from where the buyer can move to a different expression and end up downloading an "upset man". If the keywords are never changed while navigating these pages, then the initial "smiling woman" set is saved and shown as used by the buyer.

    The "buyer searched for" feature is designed to help you better understand how searches are made and which of your keywords are most relevant sale-wise speaking. You can use it as guideline and edit the image info to include relevant or obvious keywords you may have missed. We do ask you to keep in mind the visual search explanation above and NOT include unrelated or irrelevant terms. Spam is not allowed so make sure all keywords apply to your image. If a buyer downloads your "dog looking up" but initially searched for "business man looking up," the only keywords you can add to your image are "looking" and "up" in case they are missing.

    Use "Add" Add to image keywords only if relevant feature to include the missing keywords only when they are relevant. Note that the keywords will not be updated immediately, it may take a few hours/days to refresh.

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  • QMy image was just approved but I cannot find it in searches. Why?

    AIf your image was recently approved, please keep in mind that it takes a few days for the system to update and index the image properly so that it appears in all areas of the site. Throughout these days the keywords do not function in searches. In the meantime you can find your image if you search by ID number or on your profile page. You will be able to find it in searches in around 5 days.

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  • QI want to join your review staff and be a photo editor. What are your requirements?

    AOur review team includes full time in-house reviewers and remote reviewers whom we usually recruit from among our community. Any contributor can be invited to join the remote team. Eligibility criteria for remote editors generally relate to:
    - your activity as contributor (portfolio quality and diversity, high Approval Ratio, submission constancy and consistency).
    - your overall conduct as community member (helpful, useful forum and blog posts).
    - ability to demonstrate solid knowledge of the site functions, features and policies.
    - exclusivity with our agency always constitutes a plus.

    We are always looking for committed contributors who demonstrate and profess the above mentioned over a long period of time.
    Note: Our recruitment process is not based solely on these criteria and they are offered for general guidance. Meeting these criteria does not represent a guarantee of selection.

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  • Q I want to resubmit a previously refused image. How do I do that?

    AIn order to resubmit a file you first need to upload it using our regular upload procedure. The image will go to your Unfinished files folder. Once the image is in the Unfinished folder, proceed to the resubmission page, enter the resubmission ID you received in the refusal e-mail and select the appropriate file from the Unfinished folder list.

    Please do not resubmit the image without correcting the issues reported in the refusal e-mail. Also, note that by using the resubmission ID, you will assign the same license (editorial or RF) selected upon your first submission.

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  • Q I want to add the image location to files in my portfolio. Which images should I geo-tag?

    AThe geo-tagging feature is to be used for any files whose location is to be considered relevant. We recommend you add the location mostly to outdoor images that have public interest. For images shot in indoor locations, please use the geo-tagging only for locations that are of cultural, archeological, historical, social, touristic interest, e.g. museums, churches, stations, airports, landmark buildings. Please do not geo-tag images shot in studios or any concepts that are not related to the location. We also advise you to ensure that the confidentiality of private
    establishment locations is observed should the owners desire so.

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  • QHow to upload my images?

    AStep 1: Upload the images using the regular upload or the FTP upload options (Management Area). The FTP upload mode needs to be activated while the regular upload requires Java installed/updated. Wait a couple of hours for images to be processed.

    Step 2: Check if the images have been correctly processed in your Upload History/Management area

    Step 3: Continue the submission procedure from your Unfinished Files/Management Area. Three submission tabs are available: 'RF commercial', (images for commercial license sale, you fill in your own image info, in English only) 'RF no keywords', (images for commercial license sale, image info is filled in by our keymasters, $0.60/image) 'Editorial' (images for editorial license sale). Mouse over each tab to see detailed explanations. Select one of these three tabs and proceed.

    Step 4: Complete submission and send the image to review using the 'Submit' button. The images go to your Pending files folder where they sit until review and you will be notified by email if images are approved or refused.

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  • QI am a contributor and want to attend an upcoming newsworthy event. Can you help me with the press pass?

    AOur agency is able to provide you with a letter of endorsement which you can use to apply for a press pass. Note that our letter is not an actual press pass and it does not guarantee your entrance or permission to take pictures at the event.
    To receive the letter of endorsement, please contact our Support service and provide the details of the event (date, location, name, etc).

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  • QHow many Model releases do I need to attach to my image?

    AWe usually require and keep on-file only one model release for each of your models, regardless of the number of shooting sessions uploaded. Even if you have more MR documents offline, you only need to upload one per model. You do need to add new model releases once your models move to different age groups. Our advanced search engine includes an age parameter so if your model moves for instance from the 21-30 yrs old category to the 31-45 yrs old category, a new model release for the same person must be added and used accordingly. This way, the age relevancy is kept in searches and your images get accurate exposure.

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  • QHow to enhance authorship of your Dreamstime images using google plus?

    AConnect your Dreamstime account with your Google+ account for more exposure of your portfolio and to enjoy enhanced authorship recognition for your images.
    Your Google+ profile will be automatically associated with your images and vice versa.
    Follow these steps:

    1. Edit profile page, click the "Connect" link and grant access.
    2. For the authorship verification to be complete, you also need to make a reverse connection from your G+ profile to your Dreamstime profile:
    - access your G+ account,
    - go to the "About" page
    - make sure your G+ is public (you can set that from here)
    - and add the Dreamstime profile link http://www.dreamstime.com/username_info to your G+ contributor to area.

    By linking to G+, your profile on Dreamstime will become public.

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  • QI want to add an already uploaded Model Release to a pending submission. What do I do?

    AAs long as an image is in your Pending files section, but hasn't entered the review process yet, you are allowed to add an already uploaded Model Release by simply editing the image.
    Access your Management Area/Pending files section and click the edit option of your image. To choose from an already existing Model Release, select the Model Release by browsing through
    your Model Release library, select the document (or documents, if the case), then click submit.

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  • QI want to add more information to an already uploaded image that is in the pending files section. What do I do?

    AAs long as the image is in your Pending files section, but hasn't entered the review process yet, you are allowed to add or change the information in the title,
    description and keywords by simply editing the image.
    Access your Management Area/Pending files section and click the edit option of your image you want to modify. You can now add/change a title, a description or keywords.

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