FAQ / Buyer-related questions

  • What license is granted with the images?
  • May I use the images on business cards?
  • Can I use the photos I buy from Dreamstime in more than a single project?
  • May I download the same image twice?
  • May I use the image on a postcard sent to my customers?
  • Do I have to give credit for the image?
  • Can I use the images in web templates resold to other buyers/clients (as an identical design)?
  • How can I buy images?
  • What's the maximum amount of copies allowed?
  • I paid for a photo to download about six months ago and put it on my brochure. I'd like to use the same photo for a website I'm developing. How would that work?
  • I want to use one of your extended licenses for using an image. I read that these are additional to the Royalty Free license, do I have to download both licenses (e.g. royalty free AND the extended license)?
  • How can the prices be so low? Is this for real?
  • My file did download completely but it doesn't open. What should I do?
  • I have lost the files I previously downloaded from Dreamstime, how can I download them again?
  • How can I download images?
  • I am looking for 100 MB photos. Do you have such high resolution files?
  • Does the license I purchased expire?
  • The file saved as an .exe application. What should I do?
  • What is the difference between a lightbox and a collection?
  • I am a buyer and need a copy of the model release associated with an image that I have downloaded. Is it possible to get a copy? If so, is there a cost?
  • What is the difference between subscription packages and credit packages?
  • I want to buy a volume package of credits because they have higher discounts. Is there a deadline by when I must use the credits?
  • My credit card details are correct, but I receive a payment error. Where is the problem?
  • I just paid but the credits weren't added. What went wrong?
  • How many of my employees can use the images?
  • I downloaded many images and the total number of downloads is less than the total number of credits I spent. Why?
  • How do I add images to the lightbox?
  • How do I check if extra credits were deducted, so I can ask for a refund?
  • I want to buy the rights for an image that does not have SR-EL license enabled. What do I do?
  • The image I downloaded looks blurry compared to the comp or thumbnail preview. How can I fix this?
  • How many images can I download using the 11 credit package? It says up to 11 images but I got less.
  • You say an image costs $0.20 but when I try to download I am charged more. Why?
  • Can I activate automatic renewal for my purchase?
  • QWhat license is granted with the images?

    AOur agency offers two main types of license agreements: standard Royalty free license for commercial usages and the editorial license. There may be commercial usages not included in the standard RF agreement and for which we offer a variety of Extended licenses. If you have doubts regarding the license required for your usage, please contact our support service here.

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  • QMay I use the images on business cards?

    AIf the design of the business card is unique, meaning you don't sell the same design to different companies, you can use the images as long as the total number of cards (for all employees) doesn't exceed 500,000 copies. Note that the images cannot be used as part of a logo with any type of license that we provide, except for the SR-EL license (Sell the rights) which includes this usage.

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  • QCan I use the photos I buy from Dreamstime in more than a single project?

    AIf each project is different as a concept (not a template based presentation) then you can use the photos for more than one client, you don't have to buy them twice. If the concept is the same you cannot use the images because this will be seen as redistribution. The total number of copies shouldn't exceed 500,000 copies. Note that if more than a single person within your company will be using the image, then you will need to license it using the Unlimited seats (U-EL) extended license.

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  • QMay I download the same image twice?

    AIn case of a download failure, you can download the same image as many times as you need if you try again within 7 days from the first attempt. No other credits will be deducted IF you download the same version and license. To re-download, see link in your download archive in Management Area/My Downloads or the upper right corner of your screen. After this time interval expires, a new credit will be needed to download the file. If 7 days have expired and you are unable to open or can`t find the file downloaded, please contact support and you will receive the image via email.

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  • QMay I use the image on a postcard sent to my customers?

    AThe images downloaded using the regular Royalty Free license can be included on postcards sent to a company's clients and/or partners ONLY if the postcard is advertising the company's services and products, thus is an advertisement. You cannot sell these postcards and the maximum amount should be less than 500,000 copies. Our images can be used in postcards that are to be resold ONLY if you acquire the P-EL (extended license for print).

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  • QDo I have to give credit for the image?

    AShould you use the image for editorial purposes, giving a credit line is compulsory. This is not imperative in commercial usage but strongly recommended and highly valued.The credit line is to be found in your download history or underneath the thumbnail on the image detail page. A linkable credit line can be also used within the referral program bringing you revenue. We rely on our members help for constant growth and development.

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  • QCan I use the images in web templates resold to other buyers/clients (as an identical design)?

    ASuch usage is allowed only for images downloaded using the W-EL license.Images downloaded using the regular Royalty Free license CANNOT be used within web templates supposed to be resold to more than one customer or by any means which can be seen as a way of reselling or redistributing the images.Images downloaded using the regular Royalty Free license can be used in templates designed for a SINGLE client, templates that are part of the same site's layout (e.g. as the layout for a subpage is common to many pages from the same site, a common term among webdesigners names it a template, but this doesn't mean that the template is to be sold to more than one customer).If you have any doubts about a usage please contact support.

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  • QHow can I buy images?

    ATo download images, you need to acquire one of our download plans: credit package or subscription. See both options on the Buy Credits page.
    More info about these download options here.

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  • QWhat's the maximum amount of copies allowed?

    AThe total number of copies in which you include the image should not exceed 500,000 copies for the Royalty Free license. This doesn't apply for electronic use. If you exceed this number, you will have to acquire the I-EL (increase maximum copies) extended license which allows you to print up to 2,500,000 copies. If you exceed this amount too, you will have to acquire a new I-EL license for more 2,500,000 copies.These amounts and the I-EL license applies only to the regular Royalty Free license. For usage types as the ones from the W-EL license or P-EL license you will have to acquire that specific license once again in order to double the allowed number of copies.

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  • QI paid for a photo to download about six months ago and put it on my brochure. I'd like to use the same photo for a website I'm developing. How would that work?

    AIf the new usage is included under the same license (like in this case) and meets all requirements (such as maximum amount of printed copies for a brochure-old usage + a book cover-new usage) then you don't need to pay once again for the image. If the new usage is not included in the previous license (such a royalty-free-old usage VS. selling postcards-new usage) you will have to acquire a new license, one that is appropriate for your new usage.

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  • QI want to use one of your extended licenses for using an image. I read that these are additional to the Royalty Free license, do I have to download both licenses (e.g. royalty free AND the extended license)?

    AIt is true that the terms of use are additional to the regular ones included in our Royalty Free license. However, you need to download the image only once, using the extended license that fits your usage and the appropriate download button. There is no need for a separate download as Royalty Free, although some users do a first RF download, for comping reasons.

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  • QHow can the prices be so low? Is this for real?

    AThanks to the continual evolution and diversification of digital technologies, we are able to provide images of a very high quality at a completely convenient price. All the images are carefully analyzed and selected by our agency, in order to make sure that only the best are included and that the range of subjects is extensive.Note that several restrictions apply and that depending on your usage you should acquire the appropriate license for downloading the images.

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  • QMy file did download completely but it doesn't open. What should I do?

    AIf the file downloaded completely but your software program doesn't open it, try again using another program and resave it. If you still experience problems contact support.

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  • QI have lost the files I previously downloaded from Dreamstime, how can I download them again?

    AYou have 24 hours for retrieving the same file again (in order to fix any problems that could appear during the download process: file downloaded incorrectly, connection was lost, etc). Because of bandwidth usage, after this time interval expires you can download the same file again only if you use more credits. If you have lost a file that was previously downloaded please send an email to support with full details and we will resend you the file via email.

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  • QHow can I download images?

    ATo download an image, click the small thumbnail on the search results page (if you're using search). You will be directed to the image details page (i.e. example, which contains a table with information about the file sizes, print size, licenses and prices available. Some images may be available in extended licenses also - see tab for Extended Licenses. All licenses and sizes have an appropriate DOWNLOAD button assigned - last column in the table on the right of the thumbnail. Click one of the available buttons. To download images you first need to acquire credits or a subscription plan. This can be done from the "Buy credits" page.

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  • QI am looking for 100 MB photos. Do you have such high resolution files?

    AWe mostly use a size in Megapixels (MP) for reference, the standard use in printing and not Megabytes (MB), which is not fully irrelevant because it can vary a lot from one photo to another, even if they have the same size in pixels.Sizes can be always checked on each image details page underneath the thumbnails or in the price table on the right. We mention mainly size in Megapixels (MP) but the vast majority of our files also have the Megabytes (MB) size specified.

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  • QDoes the license I purchased expire?

    AOur licenses are lifetime granted. You pay for the image only once and then you can use it as many times as you like, with restrictions regarding allowed number of copies, single-seat user, etc. For all requirements please see Terms and Conditions. In other words, there are no license fees except the initial fee and no other royalties to be paid except those included in the initial cost.

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  • QThe file saved as an .exe application. What should I do?

    AIf your browser saved the image with an .exe extension, simply remove the ".exe" part from the end of the filename and make sure the files ends with a ".jpg" extension.In order to change the extension of the file under Windows, right click the file and choose "Rename" from the menu. In order to change the extension of the file under Macintosh systems click, hold and press CTRL on your keyboard.
    Archives/lightboxes may also save as .exe in which case you simply rename them as .zip or remove the .exe extension.

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  • QWhat is the difference between a lightbox and a collection?

    ABoth lightboxes and collections are used to save images. The collection is public – when it has images from at least 5 contributors online – and can therefore be viewed by anyone. If it has less than 5 contributors participating, it can be seen only if you use a direct link to it (not within the collections section). The person who chooses to manage a collection needs to select images on the same concept/topic/theme, give the collection the appropriate title, description and keywords. Once the collection has images from more than 5 contributors, it becomes available in the collections section and can be used as reference by anyone who finds it or performs topic related searches.The lightbox on the other hand is not public. It is a personal and private collection of images where you save images you are interested to download later. As compared to the collections, the lightboxes do not have to contain images on the same topic/theme/concept and their inclusion in the lightbox is randomly selected in searches by buyers interested to quickly and efficiently save images for later download. Sharing the lightbox with other users is optional for the owner. Designers can share or email the lightbox to their clients or fellow designers. A lightbox is not made public on the site regardless of the number of contributors from whom images were saved.

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  • QI am a buyer and need a copy of the model release associated with an image that I have downloaded. Is it possible to get a copy? If so, is there a cost?

    ADreamstime has copies of model releases for all images that feature identifiable persons. Generally the model signs the release in the presence of a witness. A typical Dreamtime release can be seen here. Even with our standard release, you need to request permission to use a model in an image that is associated with sensitive issues. Our terms expressively forbide the use of a model’s image for adult uses. Under certain circumstances you can request a copy of the model release and we will provide a version with the model’s name, address, signature and location removed to protect the privacy of the model. There is no charge.

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  • QWhat is the difference between subscription packages and credit packages?

    ACredit packages allow you to download as many images as you want or need with no significant time limitations. The majority of our credit packages offer substantial bonuses and discounts. Furthermore, credit packages allow you to purchase images under the Royalty free license or under Extended Licenses. You have to use credits in maximum 12 months from their purchase date, but licenses for your downloads are lifetime. Subscriptions on the other hand, are based on a certain number of downloads allowed on a daily basis, up to 25 or 50 images, depending on the selected plan. Although there is a daily limit, you can download any image or size. Considering the high mount of images that you can download, the daily restriction is applied in order to assure an equal split of the consumption throughout the whole subscription period. Please note that subscription packages allow you to purchase images only under the standard Royalty Free license and that a level based system is in place. For more details see pricing table here.Subscriptions are usually required by companies demanding high volume of images daily, while credits provide more flexibility and cover extra usage.

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  • QI want to buy a volume package of credits because they have higher discounts. Is there a deadline by when I must use the credits?

    AThe unused credits are kept in your account. If you don't need many images today but want the benefit of a large discount you can still acquire credits and leave the unused ones for future use. Credits expire in 12 months since the date they were bought. This means you have one year to use these credits for downloading images. After your credits expire you will have to acquire new credits in order to download images.

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  • QMy credit card details are correct, but I receive a payment error. Where is the problem?

    AIf you are paying using your credit card, ensure you have included the card code located on the back of your card. For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line.For an American Express card, it is the last 4 digits at the very end of your card number.
    Visa - Click here for an example
    MasterCard - Click here for an example

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  • QI just paid but the credits weren't added. What went wrong?

    AThe companies we use for processing the credit cards may encounter technical problems. The entire transaction is performed on their side and due to a technical glitch their system may not redirect you to our site. For example if you are using Paypal, ensure you click the "Return to merchant" button, located on their confirmation page.Make sure you follow their instructions and if you still encounter a problem simply send us the confirmation email in order to add the credits.

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  • QHow many of my employees can use the images?

    AOur regular Royalty Free (RF) license is a one-person license and can be used only by the account owner or his employee, for the company's own projects or clients and cannot be transmitted to another party. If the image is to be used by more employees, then an Unlimited Seats Extended License (U-EL) is required.

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  • QI downloaded many images and the total number of downloads is less than the total number of credits I spent. Why?

    AThe number of downloads you make on the site can be equal or less with the number of credits spent. This happens because you can download files that cost more than one credit (level 2 or level 3 files). Each of them is counted as a single download, although more credits have been spent for that image.

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  • QHow do I add images to the lightbox?

    AThere are two ways to add images to your lightboxes (click here to learn what a lightbox is).You can add them from the search result pages. Use the green "Add to lightbox" tab under thumbnails to add images to your lightboxes. You can select the lightbox in which you want to save. Alternatively, you can add images from the detail pages by selecting the Tools tab. Click on the image you wish to add to reach its detail page. The "Tools" tab is on the right of the thumbnail. There is an "Add to lightbox" button after you use the Tools tab. The page will default to the Tools tab when visiting other pages in order to make the navigation easier.

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  • QHow do I check if extra credits were deducted, so I can ask for a refund?

    AIn order to check if several credits were deducted for the same file (by accident, mistake or because you have exceeded the 24 hours time interval), please check the "Your downloads" section. If a duplicate appears on that list, email us and we will refund the missing credits.

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  • QI want to buy the rights for an image that does not have SR-EL license enabled. What do I do?

    AYou need to contact support, who will contact the contributor. He/she will enable the license if that will be possible and set his/her desired price. The selling price for SR-EL is decided by the photographers.Our agency has a recommended price list to be used as guideline but the final decision on the price remains to the photographers entirely.

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  • QThe image I downloaded looks blurry compared to the comp or thumbnail preview. How can I fix this?

    AAll images, when submitted to a resize procedure may appear slightly blurred. Our comp files for instance, have been resized from the original large size files submitted and are therefore slightly postprocessed. If after download the file looks blurry we recommend you apply a small sharpen effect (preferably using Unsharpen Mask in Adobe Photoshop). This can be achieved using any photo editing software available.

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  • QHow many images can I download using the 11 credit package? It says up to 11 images but I got less.

    AThe 11 credit package allows you to download a maximum of 11 images if you download images that cost 1 credit each. These would be the level 0 images at the smallest size. Our image prices differ according to the image size and level and they vary between 1 and 19 credits for a maximum size, maximum level file. For a complete list of prices, check the table on the About our images page.
    Most of our database is made up of low level images, with level 0 being their vast majority. You can set your search to return only low level images by using the advanced search. The price filter should be available once you hit the advanced search button. Remember to check the "Save settings" box in order for the search engine to maintain your settings for future searches.
    This will allow you to always download the lowest priced imaged and make most of the packages you purchase.

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  • QYou say an image costs $0.20 but when I try to download I am charged more. Why?

    AOur images can be downloaded using credit packages or subscription plans. The price/image differs from plan to plan and we strongly recommend you check carefully all download options to decide which one best fits your needs. Credits are recommended for occasional image purchases while subscriptions are suitable if you wish to download a large number of images. The $0.20 advertised as "as low as" is the price you would pay/image if you purchase our yearly subscription. The price/image may be lower for subscriptions but keep in mind that you need to buy an entire plan to get this price. Subscription plans cost more than standard credit packages so it is not advisable to select a subscription if you wish to download only a few images.

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  • QCan I activate automatic renewal for my purchase?

    AIn order for you to enjoy the same prices, not to run out of downloads and benefit from our services without interruption, our payment plans have an automatic renewal option available. The renewal is performed monthly, quarterly, yearly or after you run out of downloads, depending on the plan acquired, and will be made for the same plan at the same price you initially enjoyed on your previous purchase.

    You can at any time switch to a different plan or change the settings for the automatic charge by simply accessing your Management area/Payment profiles page. In addition, our payment policies also include a refund policy.

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