FAQ / Site features

  • I like the zoom feature when browsing the search results, however, I find it distracting at other times. Can I disable it if I wish to?
  • What's a collection?
  • I have heard that you provide free images. How can I download them and what restrictions do they have?
  • How can I change my password and/or my personal details?
  • How can I edit my profile information?
  • Search after file ID: I need to access a specific image directly.
  • How can I delete my account?
  • How can I save the images I like or consider for future purchases?
  • If I post the dreamstime badge to more then one site will I receive the referral bonus for each of them?
  • I want to donate one of my images to the "Free photo" section. What do I have to do?
  • How can I see if a credit was deducted twice?
  • Why can't I find my portfolio on the "Our contributors" section?
  • I am having a challenge actually downloading an image. I have no idea where the JPEG is being downloaded to. It does not show up on my computer desktop. Can you please tell me exactly how to download the images from your website on to my computer?
  • I've been using the Keymentoring feature for a while now, and it seems that my suggestions went by unnoticed or something happened, because I haven't received a dime! What am I doing wrong?
  • Can I receive an invoice for my order?
  • The earnings on my account are slightly higher than the total listed under my Statistics section. Can you please help me to understand the discrepancies?
  • I noticed a term named Portfolio exposure in my profile page. What's that?
  • I registered with Dreamstime and provided a valid email address, but I am not receiving any emails from you.
  • When does a subscription day start?
  • How do I contact one of your contributors/photographers?
  • I need a special image and can't find in your library? Is there a section for photo requests?
  • I have flagged/reported an image? How long does it take to have my flag/report approved?
  • How do I connect my Dreamstime account to Facebook?
  • What is the Keymasters program?
  • Q: I like the zoom feature when browsing the search results, however, I find it distracting at other times. Can I disable it if I wish to?

    A: Yes, you can disable this feature using the appropriate functionality in your My Account / Site Features. Turn it OFF or ON depending on your needs at that time.

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  • Q: What's a collection?

    A: A collection is a set of images on a specific theme created with the purpose of easier access to those images in the future. Instead of searching for them each time or keeping a list of URLs, you can create a collection/lightbox for future use. The feature requests the owner (the person who creates it) to assign relevant title, keywords and description. They should be relevant as other designers could use the collection in the future. Dreamstime.com is a community so share this experience even if you are creating the collection/lightbox for your own use.

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  • Q: I have heard that you provide free images. How can I download them and what restrictions do they have?

    A: From time to time we offer promotional free credits. If you received a free evaluation credit you should be aware that it cannot be used in projects, unless a commercial credit package has been acquired. The free credit allows you to evaluate any image on the site.

    Images downloaded from the free section can be used under the Limited Royalty-Free license. They can be found in the 'Free photos' page.

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  • Q: How can I change my password and/or my personal details?

    A: Your profile information, including password and email can be replaced from My Account. Access the Member profile section, replace the information and click Submit.

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  • Q: How can I edit my profile information?

    A: You should access the My Account and update your information in the Member Profile section.

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  • Q: Search after file ID: I need to access a specific image directly.

    A: Insert the image ID (or its filename if you saved the thumbnail) into the search field and hit Search. That should take you directly to the image details page.

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  • Q: How can I delete my account?

    A: Accounts can be deleted only if you have no activity registered (uploads, downloads, comments,blogs etc). To delete your account, please go to your My Account / Edit profile and scroll down for the Delete account button. Note: the button is visible and can be used only for accounts that fulfill the conditions mentioned above.

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  • Q: How can I save the images I like or consider for future purchases?

    A: The feature you are looking for is the lightbox. You can create one using the Lightbox link from the upper toolbar or the Lightboxes button in the My Account. After the lightbox is created, a new dropdown will appear on your search pages which allows you to add the images to one of the lightboxes created. You can email a lightbox to a friend (no account on our site is required) or share it with other users (they need to be registered in order to see/edit the content of the lightbox). You also have a Buy/Download option which you can use to calculate download cost and download all the images saved at once.

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  • Q: If I post the dreamstime badge to more then one site will I receive the referral bonus for each of them?

    A: The referral bonus is awarded only once, for the first site you submit to review. The real advantage comes from the fact that you get more exposure by advertising the community or your Dreamstime portfolio on more sites and therefore increase your earnings.

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  • Q: I want to donate one of my images to the "Free photo" section. What do I have to do?

    A: You need to use the feature included within the Free section homepage. You can also donate images at submission time (regular uploads). Please note that the free photos can be used commercially by designers and that we reserve the right to select the images donated.

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  • Q: How can I see if a credit was deducted twice?

    A: When you first download an image, the system automatically allocates you 7 days when you can download the file again without having any other credits deducted. After this time expires any download is counted again. You should check the "Your downloads" section and if an image is listed twice, email us for a refund (include the file ID).

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  • Q: Why can't I find my portfolio on the "Our contributors" section?

    A: You have probably requested to have your personal information kept confidential. This means your details are not included on the searches performed from this section. In order to include your portfolio you should update your profile and uncheck "Do not show my name and location on the public website".

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  • Q: I am having a challenge actually downloading an image. I have no idea where the JPEG is being downloaded to. It does not show up on my computer desktop. Can you please tell me exactly how to download the images from your website on to my computer?

    A: The location of the saved file may depend on your OS version and browser type.
    Internet Explorer on some WIN operating systems may save the file in the Temporary Internet Files folder, while some Mac browsers will save it on the desktop.
    You can do a search after the latest JPG files located on your computer that include "dreamstime" in their filename.

    As this happens only on the some systems, the best choice would be to try to download the file again and read carefuly all instructions listed on the Download Confirmation page in order to be able to specify the desired location.

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  • Q: I've been using the Keymentoring feature for a while now, and it seems that my suggestions went by unnoticed or something happened, because I haven't received a dime! What am I doing wrong?

    A: Here are a few guidelines for keymentoring:
    - be very careful when entering keywords (use a dictionary if possible)
    - make sure that they are relevant to the contents of the image (don't enter keywords that are irrelevant for the subject of the image - e.g. nails for a picture of woman - unless she is presenting her nails the fact that she has them is not relevant)
    - don't go for images that already have lots of keywords (another 10 keywords added to the existing 70 of an image won't help very much, and it will be hard to find ones that are new)
    - don't use a search string to keymentor all the images in the search results with a very similar or identical set of keywords (there will surely be many images that won't accept all the keywords, and you are wasting both your time and the reviewer's)
    - double check (a single wrong word can lead to the rejection of the entire set)

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  • Q: Can I receive an invoice for my order?

    A: A history of all transactions made from your account is available under your My Account/My Invoices. Click the appropriate button and you will receive a list with all transactions made from your account. A printable invoice is available if you click the "View" button.

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  • Q: The earnings on my account are slightly higher than the total listed under my Statistics section. Can you please help me to understand the discrepancies?

    A: The statistics may not be 100% accurate if you have a large portfolio or downloaded many files. Some files may be deleted in time or replaced by new ones. The totals displayed in the login area are the accurate ones when it comes to totals made from your account (downloads, earnings, etc.)

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  • Q: I noticed a term named Portfolio exposure in my profile page. What's that?

    A: The portfolio exposure is represented by a percentage between the user's portfolio and the biggest portfolio within the database. The value it provides is suggestive for the user's coverage within the database, thus the higher the value, the higher the popularity and sales.

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  • Q: I registered with Dreamstime and provided a valid email address, but I am not receiving any emails from you.

    A: If you are using a spam filter or a free email provider such as Gmail or Hotmail, ensure that the filters are not accidentally marking our emails as spam. This is possible especially for the automated notifications we send to our contributors. If you cannot identify the filters, call your email/ISP provider or replace the email address used in your profile with another one.

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  • Q: When does a subscription day start?

    A: The subscription day starts at the time when you bought the subscription. The day resets after 24 hours from this time. The exact hour is displayed on the right-side corner of your screen.

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  • Q: How do I contact one of your contributors/photographers?

    A: In order to contact a photographer, you can either leave a comment to one of his images or contact support and ask them to forward your message. To leave a comment, please click on the image and access the TOOLS TAB. Hit the tab and you will see a box where you can insert your comment with a Send button underneath. Please note that it is unsafe and against our policies to forward your private contact address for off-site transactions.

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  • Q: I need a special image and can't find in your library? Is there a section for photo requests?

    A: A Photo Request forum was specifically designed for this purpose on our Message Boards. To place your request, please see the New Thread tab at the bottom of the page.

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  • Q: I have flagged/reported an image? How long does it take to have my flag/report approved?

    A: Flags are assigned priority levels according to which they are reviewed. Keep in mind that our database comprises a few million online files and registered users, hence the volume of reports is
    high.
    Flags/reports enter a pending line and they are reviewed according to different criteria which affect the waiting time. Reports/flags for descriptions and titles are also registered and corrected at review if necessary, along with irrelevant keywords. Once a flag is approved, editing rights for the respective file are blocked and the author can no longer modify it.

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  • Q: How do I connect my Dreamstime account to Facebook?

    A: Use the pink icon in your Account Stats area, upper right corner of the screen to land on the Social Networking page. Once you are on this page, please use the Facebook connect feature in order to interconnect the two accounts. The same can be done from your My Account. When you access Dreamstime, there will be a pop-up window informing you of new activity that can be posted on Facebook. Depending on what is listed as "New activity" in this pop-up window, you can use the link on the Social Networking page to select Sold Photos, Uploaded Photos, New Blogs etc.

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  • Q: What is the Keymasters program?

    A: All images/videos you submit need to have title, descriptions,
    keywords and categories in order to be found in searches. This info
    can be added by the contributors themselves or by our professional
    keyworders. By selecting the Keymasters option at upload, you send the
    image(s)/video(s) to one of our keyworders/keymaster who will add the
    title, description, categories and keywords for a fee of $0.60/image.
    This fee is deducted from your earnings at upload. Should the
    image/video be refused, the earnings are returned to your account.

    The info the keyworders/keymasters add is always descriptive and as
    objective as possible. For more accuracy, you are highly recommended
    to add a comment for the keymasters in case you send
    images/videos with a specific plant, animal etc or from a specific location.

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