Safy, I will try to address some of your concerns here but I strongly recommend you contact support again for more details because we do need Id numbers of images for investigation. I never recall answering emails with "we do not have a clue".
1. If you do not see the last sales of your referrals, it is possible there was a delay in updating the site info. Also, please ensure these referrals have not been members for more than 3 years. As you know, referrals are assigned to you for three years after their registration and this is mentioned on the referral program page (10% of transactions for the next three years).
You do need to contact support for further investigation and you need to provide the ID numbers of the images sold or the usernames of your referrals.
2. The money you give for keywording services go entirely to the keymaster. This is a very automated system which works like this, you submit the image, the 0.60 is withdrawn from your account. If at review your image is refused, then the money is returned to your account automatically. If the image is approved, then it is keyworded by a keymaster. The money is always returned if your image does not get online.
If however, the images stay online for a few months, or for years and they are removed afterwards -maybe as part of a database cleanup process see more details here
or maybe because they were accidentally approved - then you do not receive the money back.
Again, you do need to contact support. You do have an upload history, earnings history which we can track and see if earnings really disappeared from your account or are unaccounted for.
3. We have told on numerous occasions that the amount of money given on the exclusivity page is the maximum potential amount you get from your portfolio. If you drop exclusivity and then apply again, you do not receive the upload bonus for the files you already received it for. The image upload bonus is awarded only once for each image. We do reward upload bonus for all images in your portfolio that never received it and for the ones to come. The special exclusivity commissions are rewarded for all sales and for all images.
All users who ask about the upload bonus are clearly explained the above.
If you drop exclusivity before 6 months from becoming one, our agency reserves the right to apply penalties and your earnings may be affected. Perhaps this is what happened to your earnings.
Refunds are again another explanation to earnings disappearing from your account.
However, these are all just speculations, possible explanations and really, until you contact support with more info for us to investigate, we can only shoot in the dark and make assumptions. Money do not simply disappear from user's accounts without explanation.Later edit:
I wanted to also let you know that I have deleted your other thread which was basically the same as this one above, only in a different forum. It is usually enough to post only once.