You have to login first in order to be able to post messages.
Click here to login or register if you are a new user.


Page:
1
 2 >
 of 2
Showing posts 1 - 20 of 23

Additional rejected because can't be open please help

Author Message
Alvera
2663 posts
77
Message edited at 01/02/2014, 09:02:24 AM by Alvera
Hello and a happy new year!
I have trouble with this rejection message: ' Unfortunately, the additional format you have submitted was not selected.The reason was: Upload/Save problem: The file uploaded cannot be opened. Please re-upload.'

It's the second time I get this and don't know the cause. It'a an eps file, not a huge one, about 800 Kb, with many repetitive elements.

Any clue? I use Inkscape and this image is the only one with problem, I think my software is not corrupted. The jpg image is this:

   Abstract border photo frames   

Thanks a lot.
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3935 | Total Sales: 4606
Red
1723 posts
Message edited at 01/02/2014, 09:23:52 AM by Red
Alvera, you ask a number of questions in the forums that only an Admin can answer. No ciriticism but do you find that you get a faster response than if you contact Support? Just wondering?


Uploaded files:230 | Total Sales: 1592
Alvera
2663 posts
77
Message edited at 01/02/2014, 09:49:51 AM by Alvera
Yes, I think that are users here who had same problem. You suggest to write to support, wait 2 days, write again if the sollution is not good, wait another 2 days and so on? :) They can not open my file, how could they help me more? :)

I susspect that is an Inkscape problem or a problem in my drawing, or an export problem. I am waiting an answer for a user who had same rejected message and solved the problem on his side. I don't suspect a DT upload server problem so contacting support is useless. Just my opinion. Peace!
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3935 | Total Sales: 4606
Red
1723 posts
Message posted at 01/02/2014, 10:01:25 AM by Red
Okay, I see. Do you have any other programs that you can open your illustration in to test it? I'm not familiar with inkscape but I believe that you save it as an svg? If you have no other programs to open it in you should be able to open it in any browser to test it. Just guessing...


Uploaded files:230 | Total Sales: 1592
Alvera
2663 posts
77
Message edited at 01/02/2014, 11:05:23 AM by Alvera
In Gsview 5.0 the eps can be opened and I can see it, it's ok. Thanks for browser idea, I can't open because browser want to download it or save...

Inkscape can export eps format but can not import/load eps :(
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3935 | Total Sales: 4606
Red
1723 posts
Message edited at 01/02/2014, 11:34:05 AM by Red
Alvera, a question. Do you sell more additional formats than jpgs? Is it worth it? I ask because I upload some Adobe Illustrator images now and then but use some small raster objects in them which eliminates them from uploading as additional vector formats. Drop shadows, embedded photos or other flattened elements that give an illustration some pop are not true vector elements so I don't submit the additional formats. I've wondered if those formats sell more than the jpgs. Is it worth changing them to contain only vector elements? What is your experience?


Uploaded files:230 | Total Sales: 1592
Alvera
2663 posts
77
Message edited at 01/02/2014, 13:15:29 PM by Alvera
I am at the very beginning as an illustrator. Only about 50 illustrations online and just ~4 sales, no additional format, of course :) I am doing illustrations for about 3 months, I think... Your question is good and maybe will change something in my approach. Thanks.

Edit: what about you? How many vector do you have in portfolio? And how many sales?
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3935 | Total Sales: 4606
Red
1723 posts
Message posted at 01/02/2014, 13:38:47 PM by Red
Well, I would call many of my "vectors" simply illustrations. Some are simply made of type. They are a combination of Photoshop and Illustrator bits and pieces, I like to work in both programs at once. I have 27 illustrations out of my 120 images with 6 uploaded just this week (I had some time over the holiday to play around). So, for 21 older illustrations I've had 192 sales. I only have one file with an additional format (.ai) and that is fairly new. I wanted to give it a try. It has not sold as an additional format but has sold as a jpg. It is still fairly new.
   Go Green Environment Words   

I have no way of knowing if additional formats would have sold on my other illustrations. Perhaps a real illustrator could chime in with numbers - do additional formats sell as well as jpgs?


Uploaded files:230 | Total Sales: 1592
Alvera
2663 posts
77
Message posted at 01/03/2014, 01:33:17 AM by Alvera
Up. Any clue why an eps file saved from Inkscape can not be opened by reviewer? Anybody here has same problem and solved? Thank you.
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3935 | Total Sales: 4606
Celiaak
779 posts
75
Message posted at 01/03/2014, 03:40:27 AM by Celiaak
What about the size of the file, is it huge compared to others you have sent and were accepted?
Nikon D3100, Inkscape, Imagination, Hands

Uploaded files:910 | Total Sales: 858
Alvera
2663 posts
77
Message posted at 01/03/2014, 03:54:50 AM by Alvera
eps file size is ~800 KB, is smaller than other files already accepted.
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3935 | Total Sales: 4606
Celiaak
779 posts
75
Message posted at 01/03/2014, 05:51:21 AM by Celiaak
Have you re-processed it after searching for hidden objects on inkscape? Maybe your GSview overrides the error and the program admins use is not compatible with the hidden object that causes the error.
Nikon D3100, Inkscape, Imagination, Hands

Uploaded files:910 | Total Sales: 858
Alvera
2663 posts
77
Message posted at 01/03/2014, 07:35:56 AM by Alvera
did not check for hidden objects, will do this now, thank you.
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3935 | Total Sales: 4606
Therealdarla
170 posts
Message posted at 01/03/2014, 09:00:54 AM by Therealdarla
If they can't open it, it may be a corrupted file. Save it again, and try that.

It's possible for a file created on your own computer to look fine to your computer, but still have a small flaw that makes it corrupted on another computer.

Nikon D70, standard lens

Uploaded files:814 | Total Sales: 1245
Alvera
2663 posts
77
Message posted at 01/03/2014, 11:56:12 AM by Alvera
No hidden objects, Celiaak.
Thanks Therealdarla, I will try to save from another computer.
Any software to check if an eps is ok? Reviewers have something special?
I use Gsview 5.0.
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3935 | Total Sales: 4606
Red
1723 posts
Message posted at 01/03/2014, 12:11:06 PM by Red
Vector Guru

I would guess that the reviewers have the Adobe programs.


Uploaded files:230 | Total Sales: 1592
Alvera
2663 posts
77
Message posted at 01/03/2014, 16:11:53 PM by Alvera
I will download a trial version just to see the message! :)
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3935 | Total Sales: 4606
Paintpixel
71 posts
Message edited at 01/06/2014, 12:32:53 PM by Paintpixel
I upload eps made in Inkscape without any problems. what options are you checking in the dialog box when you are saving the eps file?


Uploaded files:12 | Total Sales: 14
Alvera
2663 posts
77
Message posted at 01/06/2014, 15:01:44 PM by Alvera
Checked:
- Rasterize filter effects (but I don't use filters)
- Export area is drwawing
- Export area is page

I have many eps accepted, this is only one with problems.
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3935 | Total Sales: 4606
Paintpixel
71 posts
Message edited at 01/06/2014, 19:05:16 PM by Paintpixel
I leave "Rasterize filter effects" and"Export area is drawing" unchecked. I only check "Convert text to path" (even if I don't use text), and "Export area is page". And I select "Postscript level 2".




Uploaded files:12 | Total Sales: 14
Page:
1
 2 >
 of 2
Showing posts 1 - 20 of 23
Current Server Time: 10/01/2014, 01:47:52 AM