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Warning about credits

Author Message
Elimitchell
200 posts
<10
Message posted at 12/14/2010, 13:59:54 PM by Elimitchell
Hi, I just wanted to share something I learned the hard way today. I had acquired a few credits from writing blogs, and I had 2 remaining. I was saving them "just in case I saw something I had to have". Today, I logged on and saw "0 credits" on my stats bar. They expired! It was a small loss for me, since I hadn't paid anything for them. But I wanted to share this to warn anyone who has credits that are almost a year old. Maybe I'm the only one who didn't know this... :)
Canon EOS 40D | Canon EF 300mm f/4L IS USM | Rokinon 85mm f/...

Uploaded files:87 | Total Sales: 153
Kenneystudios
1408 posts
65
Message posted at 12/14/2010, 14:37:57 PM by Kenneystudios
I noticed the same. I was saving mine to buy a couple of images for printing posters for the nursery we are building. :(
Canon Rebel 600D T3i Photoshop CS5 Canon Rebel 30D Sony C...

Uploaded files:2301 | Total Sales: 5336
Petarneychev
1495 posts
79
Message posted at 12/14/2010, 15:50:46 PM by Petarneychev
Unused credits are kept into your account for future downloads for 12 months after credit purchase date. (ref: http://www.dreamstime.com/credits, third paragraph, second sentence). :)



Alternatively, a search for "credits expire" in the FAQs section.
Canon EOS 5D and Canon lenses • Elinchrom flashes, modif...

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Elimitchell
200 posts
<10
Message posted at 12/14/2010, 21:23:51 PM by Elimitchell
It never even entered my mind that they might expire, so I didn't think to check.
Canon EOS 40D | Canon EF 300mm f/4L IS USM | Rokinon 85mm f/...

Uploaded files:87 | Total Sales: 153
Lostarts
1189 posts
67
Message edited at 12/14/2010, 21:28:43 PM by Lostarts

Originally posted by Petarneychev:
Quoted Message: Unused credits are kept into your account for future downloads for 12 months after credit purchase date. (ref: http://www.dreamstime.com/credits, third paragraph, second sentence). :)Alternatively, a search for "credits expire" in the FAQs section.




What would make admin think that anyone would expect to question that they would expire? It's like the fine print in a contract written in nearly white ink. What is the purpose of having them expire? They get earned by us so why should they expire?
Canon bodies and lenses.

Uploaded files:830 | Total Sales: 1275
Jvecc1
480 posts
68
Message posted at 12/14/2010, 21:48:29 PM by Jvecc1
as of recent and observing all i do now is shake my head ;) do purchased credits also expire?


Uploaded files:47 | Total Sales: 147
Elimitchell
200 posts
<10
Message posted at 12/15/2010, 01:05:04 AM by Elimitchell
I don't see why any credits would be different. This is just one way they make money. They can't be too nice to you, or else it would start to hit their pocketbook. And as long as they put the info about credits in the FAQs, you can't say, "They didn't tell me this would happen".
Canon EOS 40D | Canon EF 300mm f/4L IS USM | Rokinon 85mm f/...

Uploaded files:87 | Total Sales: 153
Nikitu
2977 posts
75
Message posted at 12/15/2010, 02:00:01 AM by Nikitu - member is an admin
All credits expire after one year, purchased or earned.
Canon G1x,Canon 550d, Canon 40d, Canon G10, Canon 20d, Canon...

Uploaded files:3154 | Total Sales: 15244
Message posted at 12/15/2010, 08:27:28 AM by Warrenpricephotography

Originally posted by Nikitu:
Quoted Message: All credits expire after one year, purchased or earned.




When did that change? I seem to remember a few sales being noted (2008 credits.)???
Nikon, Canon and Panasonic cameras; Nikon, Canon and Tokina ...

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Nikitu
2977 posts
75
Message edited at 12/15/2010, 08:31:19 AM by Admin
It didn't change, it has been like this for 4 years now.The only credits that did not expire are the really old ones from 2006.

And you note 2008 credits because they were the same in 2009, the price scheme didn't change that year, hence the name remained the same.
Canon G1x,Canon 550d, Canon 40d, Canon G10, Canon 20d, Canon...

Uploaded files:3154 | Total Sales: 15244
Risto40
1568 posts
73
Message posted at 12/15/2010, 11:44:02 AM by Risto40
i went through some threads and noticed, that there will be no warning about the expiry of credits if those credits were gained by writing blogs.



But i noticed, i lost all my credits today (all gained through writing blogs), even those that were not older than 1 year.
Canon.

Uploaded files:1908 | Total Sales: 1043
67
Message posted at 12/15/2010, 14:19:17 PM by Digitalexpressionimages
There's no notice for credits expiring period. I know this as I bought credits for downloading and didn't need them all at the time. One day, I logged in and they were just gone, no email notification or warning in my account. No flashing icon or alert-- nothing. Of all the things Dreamstime does that annoy me, that's one of them.
Canon 5D Mark II, Canon 40D, Canon EF 24-105mm L, Canon EF 1...

Uploaded files:649 | Total Sales: 1502
Elimitchell
200 posts
<10
Message posted at 12/15/2010, 16:14:10 PM by Elimitchell

Originally posted by Risto40:
Quoted Message: i went through some threads and noticed, that there will be no warning about the expiry of credits if those credits were gained by writing blogs. But i noticed, i lost all my credits today (all gained through writing blogs), even those that were not older than 1 year.




Great observation! I guess that happened to me too. I obviously didn't earn both credits at the same time, but I lost them at the same time. What I want to know is whether they were cleared out 1 year from the first credit or the last credit.
Canon EOS 40D | Canon EF 300mm f/4L IS USM | Rokinon 85mm f/...

Uploaded files:87 | Total Sales: 153
Demonike
614 posts
72
Message posted at 12/15/2010, 17:47:05 PM by Demonike - member is an admin

Originally posted by Digitalexpressionimages:
Quoted Message: Of all the things Dreamstime does that annoy me, that`s one of them.




Are there many things that annoy you, what Dreamstime does, Phil? This is off topic, though, so please forward this message you are about to write to support.



As for credits and their expiration, it is quite logical that they would do so after a reasonable period of time. This is not real currency, and DT is not a bank. You buy a ticket to a bus, it expires after one hour or when you leave the bus. And if you never use the ticket in the bus, it certainly expires at one point.

As for notifications, I'm sure the dev team will see what they can do about it.
Nikon D7000, Nikkor Fisheye 10.5mm/2.8, Nikkor 50mm/1.4, Nik...

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Kenneystudios
1408 posts
65
Message posted at 12/15/2010, 19:36:04 PM by Kenneystudios
Expiring after a year is understandable, BUT, my last blog that I know I received a credit for was written in April 2010!!! This is less than a year!!!
Canon Rebel 600D T3i Photoshop CS5 Canon Rebel 30D Sony C...

Uploaded files:2301 | Total Sales: 5336
Kenneystudios
1408 posts
65
Message posted at 12/15/2010, 19:37:40 PM by Kenneystudios
I'm really not arguing. I'm just very very sad that I lost my credits. :(
Canon Rebel 600D T3i Photoshop CS5 Canon Rebel 30D Sony C...

Uploaded files:2301 | Total Sales: 5336
Risto40
1568 posts
73
Message edited at 12/16/2010, 01:50:16 AM by Risto40
i sent an email to support asking to recover at least the credits younger than 1 year. I'll wait and see, what will they answer.

But yes, warning notification about the expiry would be great feature for us (buyers and contributors), but from the DT's position, IMO, it is good for them that there is no warning system as it is simply earned money for them if you do not spend your bought credits (i.e. they do not have to transfer their $ to contributor which they have to do if a buyer buys an image)
Canon.

Uploaded files:1908 | Total Sales: 1043
Elimitchell
200 posts
<10
Message posted at 12/16/2010, 01:31:50 AM by Elimitchell

Originally posted by Risto40:
Quoted Message: i sent an email to support asking to recover at least the credits younger than 1 year. I`ll wait and see, what will they answer. But yes, warning notification about the expiry would be great feature for us (buyers and contributors), but from the DT`s position, IMO, it is good for them that there is no warning system as it is simply earned money for them if you do not spend your earnings (i.e. they do not have to transfer $ to contributor if a buyer buys an image)




This is the way businesses work. Welcome to life!
Canon EOS 40D | Canon EF 300mm f/4L IS USM | Rokinon 85mm f/...

Uploaded files:87 | Total Sales: 153
Achilles
4443 posts
77
Message edited at 12/16/2010, 02:23:33 AM by Admin

Originally posted by Digitalexpressionimages:
Quoted Message: There`s no notice for credits expiring period. I know this as I bought credits for downloading and didn`t need them all at the time.




Actually there's an explanation right on the Buy Credits page, visible before you purchase. The small paragraph above the Credits table explains how packages work, when they expire, what kind of licenses each of them will give access to, etc.

Credits are used to download images and expire after 12 months, similarly to subscriptions which are set to expire depending on the plan selected.



Dreamstime is a business and the lifetime of the credits is very high compared to subscriptions. Credits have an unbeatable flexibility allowing you to enjoy promotional offers even if you don't need images right away. Or purchase credits in bulk for a better discount, but spend them long time afterwards.



We are not a bank where you can make a purchase and keep the funds there for years. But we encourage all buyers to email support and find a way to solve their issue.


Uploaded files:4167 | Total Sales: 28077
Risto40
1568 posts
73
Message posted at 12/16/2010, 07:00:00 AM by Risto40
Thanks for recovering my credits, DT!



I know that the following question does not match the headline of this topic, but it is still about credits and i just dont want to make another thread.

Question for admin: if i have credits from different time periods, then which credit is used first when spending a credit (FIFO or LIFO)?



my own guess is FIFO, but it's just a guess.
Canon.

Uploaded files:1908 | Total Sales: 1043
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