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Warning about credits

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Elimitchell
Hi, I just wanted to share something I learned the hard way today. I had acquired a few credits from writing blogs, and I had 2 remaining. I was saving them "just in case I saw something I had to have". Today, I logged on and saw "0 credits" on my stats bar. They expired! It was a small loss for me, since I hadn't paid anything for them. But I wanted to share this to warn anyone who has credits that are almost a year old. Maybe I'm the only one who didn't know this... :)
Canon 24-105mm f/4L IS | Canon Powershot A630 | GIMP ...
Posted: 12/14/2010, 13:59:54 PM
Kenneystudios
I noticed the same. I was saving mine to buy a couple of images for printing posters for the nursery we are building. :(
DSC-W350...
Posted: 12/14/2010, 14:37:57 PM
Petarneychev
Unused credits are kept into your account for future downloads for 12 months after credit purchase date. (ref: http://www.dreamstime.com/credits, third paragraph, second sentence). :)



Alternatively, a search for "credits expire" in the FAQs section.
triggers • Some old Nikon SBs...
Posted: 12/14/2010, 15:50:46 PM
Elimitchell
It never even entered my mind that they might expire, so I didn't think to check.
Canon 24-105mm f/4L IS | Canon Powershot A630 | GIMP ...
Posted: 12/14/2010, 21:23:51 PM
Lostarts

Originally posted by Petarneychev:
Quoted Message: Unused credits are kept into your account for future downloads for 12 months after credit purchase date. (ref: http://www.dreamstime.com/credits, third paragraph, second sentence). :)Alternatively, a search for "credits expire" in the FAQs section.




What would make admin think that anyone would expect to question that they would expire? It's like the fine print in a contract written in nearly white ink. What is the purpose of having them expire? They get earned by us so why should they expire?
Canon bodies and lenses.
Edited: 12/14/2010, 21:28:43 PM
Jvecc1
as of recent and observing all i do now is shake my head ;) do purchased credits also expire?
Posted: 12/14/2010, 21:48:29 PM
Elimitchell
I don't see why any credits would be different. This is just one way they make money. They can't be too nice to you, or else it would start to hit their pocketbook. And as long as they put the info about credits in the FAQs, you can't say, "They didn't tell me this would happen".
Canon 24-105mm f/4L IS | Canon Powershot A630 | GIMP ...
Posted: 12/15/2010, 01:05:04 AM
Nikitu
Admin
All credits expire after one year, purchased or earned.
300v (film), assorted lenses ...
Posted: 12/15/2010, 02:00:01 AM
Warrenpricephotography

Originally posted by Nikitu:
Quoted Message: All credits expire after one year, purchased or earned.




When did that change? I seem to remember a few sales being noted (2008 credits.)???
T2i for video...
Posted: 12/15/2010, 08:27:28 AM
Nikitu
Admin
It didn't change, it has been like this for 4 years now.The only credits that did not expire are the really old ones from 2006.

And you note 2008 credits because they were the same in 2009, the price scheme didn't change that year, hence the name remained the same.
300v (film), assorted lenses ...
Edited: 12/15/2010, 08:31:19 AM by Admin
Risto40
i went through some threads and noticed, that there will be no warning about the expiry of credits if those credits were gained by writing blogs.



But i noticed, i lost all my credits today (all gained through writing blogs), even those that were not older than 1 year.
Canon.
Posted: 12/15/2010, 11:44:02 AM
Digitalexpressionimages
There's no notice for credits expiring period. I know this as I bought credits for downloading and didn't need them all at the time. One day, I logged in and they were just gone, no email notification or warning in my account. No flashing icon or alert-- nothing. Of all the things Dreamstime does that annoy me, that's one of them.
Macro USM, Sigma OS 70-200mm f/2.8 EX DG HSM, Sigma 2X Tele-converter...
Posted: 12/15/2010, 14:19:17 PM
Elimitchell

Originally posted by Risto40:
Quoted Message: i went through some threads and noticed, that there will be no warning about the expiry of credits if those credits were gained by writing blogs. But i noticed, i lost all my credits today (all gained through writing blogs), even those that were not older than 1 year.




Great observation! I guess that happened to me too. I obviously didn't earn both credits at the same time, but I lost them at the same time. What I want to know is whether they were cleared out 1 year from the first credit or the last credit.
Canon 24-105mm f/4L IS | Canon Powershot A630 | GIMP ...
Posted: 12/15/2010, 16:14:10 PM
Demonike
Admin

Originally posted by Digitalexpressionimages:
Quoted Message: Of all the things Dreamstime does that annoy me, that`s one of them.




Are there many things that annoy you, what Dreamstime does, Phil? This is off topic, though, so please forward this message you are about to write to support.



As for credits and their expiration, it is quite logical that they would do so after a reasonable period of time. This is not real currency, and DT is not a bank. You buy a ticket to a bus, it expires after one hour or when you leave the bus. And if you never use the ticket in the bus, it certainly expires at one point.

As for notifications, I'm sure the dev team will see what they can do about it.
DX, Nikkor 70-200mm/2.8 VR, Nikkor 10-24mm/3.5-4.5...
Posted: 12/15/2010, 17:47:05 PM
Kenneystudios
Expiring after a year is understandable, BUT, my last blog that I know I received a credit for was written in April 2010!!! This is less than a year!!!
DSC-W350...
Posted: 12/15/2010, 19:36:04 PM
Kenneystudios
I'm really not arguing. I'm just very very sad that I lost my credits. :(
DSC-W350...
Posted: 12/15/2010, 19:37:40 PM
Risto40
i sent an email to support asking to recover at least the credits younger than 1 year. I'll wait and see, what will they answer.

But yes, warning notification about the expiry would be great feature for us (buyers and contributors), but from the DT's position, IMO, it is good for them that there is no warning system as it is simply earned money for them if you do not spend your bought credits (i.e. they do not have to transfer their $ to contributor which they have to do if a buyer buys an image)
Canon.
Edited: 12/16/2010, 01:50:16 AM
Elimitchell

Originally posted by Risto40:
Quoted Message: i sent an email to support asking to recover at least the credits younger than 1 year. I`ll wait and see, what will they answer. But yes, warning notification about the expiry would be great feature for us (buyers and contributors), but from the DT`s position, IMO, it is good for them that there is no warning system as it is simply earned money for them if you do not spend your earnings (i.e. they do not have to transfer $ to contributor if a buyer buys an image)




This is the way businesses work. Welcome to life!
Canon 24-105mm f/4L IS | Canon Powershot A630 | GIMP ...
Posted: 12/16/2010, 01:31:50 AM
Achilles
Admin

Originally posted by Digitalexpressionimages:
Quoted Message: There`s no notice for credits expiring period. I know this as I bought credits for downloading and didn`t need them all at the time.




Actually there's an explanation right on the Buy Credits page, visible before you purchase. The small paragraph above the Credits table explains how packages work, when they expire, what kind of licenses each of them will give access to, etc.

Credits are used to download images and expire after 12 months, similarly to subscriptions which are set to expire depending on the plan selected.



Dreamstime is a business and the lifetime of the credits is very high compared to subscriptions. Credits have an unbeatable flexibility allowing you to enjoy promotional offers even if you don't need images right away. Or purchase credits in bulk for a better discount, but spend them long time afterwards.



We are not a bank where you can make a purchase and keep the funds there for years. But we encourage all buyers to email support and find a way to solve their issue.
Edited: 12/16/2010, 02:23:33 AM by Admin
Risto40
Thanks for recovering my credits, DT!



I know that the following question does not match the headline of this topic, but it is still about credits and i just dont want to make another thread.

Question for admin: if i have credits from different time periods, then which credit is used first when spending a credit (FIFO or LIFO)?



my own guess is FIFO, but it's just a guess.
Canon.
Posted: 12/16/2010, 07:00:00 AM
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