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Problems with Facebook integration?

Author Message
benjamingreen
86 posts
<10
Message edited at 06/20/2012, 03:45:44 AM by benjamingreen
Hi

I've already fired an email to support about this, and as yet they can't see any issues, but does anybody else have problems with the Facebook posting plug-in on the Social Networking page?

For me, it rarely actually loads on the page, and when it does it's very slow, and once I've clicked on 'post', the post never actually appears on FB. Twitter works fine though!

Does anyone else have this trouble? It would be useful to know as then I can say it's a genuine issue, and not just local to my machine! I'm using Mac OSX 10.6.8, with Safari - tested in Firefox also, and getting same issues.

Thanks!

Ben
Canon 7D, Tamron 17-50, Canon 50mm 1.8, Canon 28-135mm (...

Uploaded files:344 | Total Sales: 1533
BCritchley
3714 posts
80
Message posted at 06/20/2012, 05:10:28 AM by BCritchley - member is an admin
I have days where it's not working so good but all is fine at the moment. It appears to have gone through an upgrade/change recently so maybe there's a delay on it all be rolled out/updated across all platforms?

I can't find my updates on my facebook page but I get likes on the posts so I know others are seeing it.
Canon 5D MK III & II, Canon 300mm F/2.8L, Canon L 180mm macr...

Uploaded files:2238 | Total Sales: 10291
Afagundes
3244 posts
<10
Message edited at 06/20/2012, 05:42:01 AM by Afagundes
I stopped using the tool, I post the link directly in Facebook, it allways works and it embeds your referral number, so if somebody comes from there you might receive a little extra.

Here is an example.

http://www.dreamstime.com/-rimageXX-resi35887, you change the xx for your image id and the number 35887 for your number, unless you want me to receive the extra money, I wouldnt complain, hehe...

A link like that would show my image of Venice
http://www.dreamstime.com/-rimage18321595-resi35887
   Venice Canal at Night Italy   

It works fine, I just dont like that the thumb is so small.
Canon EOS 5D Mark II Canon EF 17-40mm USM f/4L Canon EF 24...

Uploaded files:9602 | Total Sales: 15208
benjamingreen
86 posts
<10
Message posted at 06/20/2012, 06:05:45 AM by benjamingreen
Well, at least I know it has happened to someone else - so I can let them know when I get my next reply... I can post manually, but I like to post about the recent sales, and if there's a tool to make it easier then I'd like to use that... hopefully there will be a fix soon!

Thanks guys!
Canon 7D, Tamron 17-50, Canon 50mm 1.8, Canon 28-135mm (...

Uploaded files:344 | Total Sales: 1533
Digikhmer
1884 posts
68
Message posted at 06/20/2012, 11:16:58 AM by Digikhmer
The automatic update of picture's sale on FB seems to work nicely. But from time to time it stops for awhile and works again. It might be part of the mystery of the IT world ;)
Inspirations and opportunities ...

Uploaded files:1305 | Total Sales: 1296
Afagundes
3244 posts
<10
Message posted at 06/20/2012, 11:39:45 AM by Afagundes
Its a mistery of Facebook's world
Canon EOS 5D Mark II Canon EF 17-40mm USM f/4L Canon EF 24...

Uploaded files:9602 | Total Sales: 15208
Ankevanwyk
1345 posts
Message posted at 06/20/2012, 12:15:14 PM by Ankevanwyk
@Zerodeluxe: I've got the DT fb promotion tool problem for weeks! After I don't know how many e-mails and screenshots I've sent them support couldn't help me so far.
Nikon, Nikon, Nikon!

Uploaded files:5609 | Total Sales: 27456
Tomatika
112 posts
72
Message posted at 06/20/2012, 12:53:49 PM by Tomatika
My promotion tool doesn't work either. It never did. First time used this tool was about a month ago. When I logon DT I have a message saying that I have new downloads/uploads/sales (or something similar) to post on FB and to "click here" to update FB. But after I'm on FB I can not see anything from DT on my wall. I don't know if it is because of my FB setting, but I'll check later.
Nikon & Sony

Uploaded files:671 | Total Sales: 217
Lisafx
835 posts
<10
Message posted at 06/20/2012, 13:06:01 PM by Lisafx
To those of you using Facebook to promote your DT portfolio, does it work? Do you find you are bringing in a noticeable number of additional sales and/or referrals?

I haven't bothered with using FB as a promotional tool, but would reconsider if there was some evidence it works...
Canon 5D, 40D, Various lenses, flashes, studio lights, light...

Uploaded files:7611 | Total Sales: 74289
Ankevanwyk
1345 posts
Message edited at 06/20/2012, 14:43:20 PM by Ankevanwyk
@Lisafx: I was really happy with it and it worked for me.... that's why I am so disappointed that it doesn't work anymore :-(. I had to download another browser that I can use it "a little bit". Sometimes it works now, sometimes not....but better than nothing :-)
Nikon, Nikon, Nikon!

Uploaded files:5609 | Total Sales: 27456
Lostarts
1194 posts
67
Message posted at 06/20/2012, 23:12:45 PM by Lostarts
I've been exchanging emails and screenshots with Admin for a couple weeks on this. When I post new sales, only one sale (most recent) shows on FB without the 'see more' link.
Canon bodies and lenses.

Uploaded files:830 | Total Sales: 1283
benjamingreen
86 posts
<10
Message posted at 06/21/2012, 03:50:10 AM by benjamingreen
Thanks guys - at least I know the issue isn't just with me! I can state that now when I get any further emails from the DT team!

Canon 7D, Tamron 17-50, Canon 50mm 1.8, Canon 28-135mm (...

Uploaded files:344 | Total Sales: 1533
Nikitu
3006 posts
75
Message posted at 06/21/2012, 03:59:57 AM by Nikitu - member is an admin
There is a small number of users who encounter this issue. Unfortunately we have not been able to replicate it yet and is still under investigation. It can also be related to your facebook settings or internet connection but tech team is looking for a solution.
Canon G1x,Canon 550d, Canon 40d, Canon G10, Canon 20d, Canon...

Uploaded files:3170 | Total Sales: 15324
benjamingreen
86 posts
<10
Message posted at 06/21/2012, 04:15:01 AM by benjamingreen
I've taken a look at the Facebook app settings, and I can't see anything amiss there...
Canon 7D, Tamron 17-50, Canon 50mm 1.8, Canon 28-135mm (...

Uploaded files:344 | Total Sales: 1533
Ankevanwyk
1345 posts
Message posted at 06/21/2012, 04:35:41 AM by Ankevanwyk
I don't believe in the settings as I didn't change anything when the problem started. I also noticed that my name in the fb tool is not highlighted in red (like the Twitter one), i. e., it is not a hyperlink anymore. Anybody else with the same problem?
Nikon, Nikon, Nikon!

Uploaded files:5609 | Total Sales: 27456
Nikitu
3006 posts
75
Message posted at 06/21/2012, 04:51:27 AM by Nikitu - member is an admin
Facebook continuously changes, every week it brings new features and changes old ones.
As I mentioned, our team is trying to fix this but since it could not be replicated yet it may take a while longer.
Thank you for you patience.
Canon G1x,Canon 550d, Canon 40d, Canon G10, Canon 20d, Canon...

Uploaded files:3170 | Total Sales: 15324
benjamingreen
86 posts
<10
Message posted at 06/21/2012, 05:23:24 AM by benjamingreen
Thank you - that's much appreciated.
Canon 7D, Tamron 17-50, Canon 50mm 1.8, Canon 28-135mm (...

Uploaded files:344 | Total Sales: 1533
Ankevanwyk
1345 posts
Message posted at 06/21/2012, 08:25:25 AM by Ankevanwyk
Ok, thank you, Nikitu :-)
Nikon, Nikon, Nikon!

Uploaded files:5609 | Total Sales: 27456
benjamingreen
86 posts
<10
Message posted at 07/05/2012, 04:32:52 AM by benjamingreen
Success with a FB post yesterday! Is it fixed now?!

Canon 7D, Tamron 17-50, Canon 50mm 1.8, Canon 28-135mm (...

Uploaded files:344 | Total Sales: 1533
Herrkode
57 posts
<10
Message posted at 07/18/2012, 04:53:11 AM by Herrkode
Hello, about the auto-posting feature not working for facebook, this is due to the fact that Facebook has recently made some changes to its platform.
We made some fixes to better fit in with the Facebook platform.

All photographers who would like to have their sales/downloads/etc. posted to their facebook timeline, will have to logout of facebook and log in again using our tools from Management Area, respectively to use our login button from Management Area or the same login button from Social Networking.

Looking forward to your feedback.


Uploaded files:0 | Total Sales: 0
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