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Contact Us form on the Dreamstime site doesn't seem to work

Author Message
Robhull
5 posts
Message posted at 10/09/2012, 08:28:09 AM by Robhull
I want to get in touch with Dreamstime, but the Contact Us form doesn't work - press submit and nothing happens. I've tried on Chrome and FireFox and it doesn't work, and the site doesn't even load properly on the version of Internet Explorer I have. And I can't find an email address to contact Dreamstime directly.

So I'll put my question here: My business is based in the UK so I would like to pay in UK pounds, but I am currently in Portugal so your website is showing prices in Euros and I can't see a way to change it to UK Pounds. Anyone know if it is possible?

thanks, Rob


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B0mark
25 posts
Message posted at 10/09/2012, 09:19:16 AM by B0mark - member is an admin
Please use this form. Also, make sure you select a 'subject' from the dropdown list and that you enter the correct code before you hit the Submit button. Try it and let us know if there still are troubles.
Brush

Uploaded files:1 | Total Sales: 20
Robhull
5 posts
Message posted at 10/09/2012, 09:32:08 AM by Robhull
Yes, I did all of that and it didn't work - well nothing happens when you press submit.

(If you get the code wrong, it hilights the box in pink, so I know I got the code right.)


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B0mark
25 posts
Message posted at 10/09/2012, 09:40:08 AM by B0mark - member is an admin
We have checked and there is no problem using the contact form. Please tell us what subject are you selecting from the list and what browser version are you using.
Brush

Uploaded files:1 | Total Sales: 20
Robhull
5 posts
Message posted at 10/09/2012, 09:51:31 AM by Robhull
I tried using Chrome Version 22.0.1229.92 m and FireFox 10.0.1 on Windows 7.

I selected Other Inquiries.

I guess it could be either my anti virus (AVG) or MalwareBytes blocking it somehow, but I don't have problems on other websites.

Anyway, the point is, I don't need to use your contact form, I just want my question answering as I want to make a purchase from you!

thanks, Rob


Uploaded files:0 | Total Sales: 0
B0mark
25 posts
Message posted at 10/09/2012, 10:23:12 AM by B0mark - member is an admin
Unfortunately i cannot provide you an answer, because your request must reach the proper department through the Contact section.

Please try to clear your browser cookies and then retry. Also, note that it may take few seconds before the contact page is automatically refreshed, once the Submit button is pressed.
Brush

Uploaded files:1 | Total Sales: 20
Robhull
5 posts
Message posted at 10/09/2012, 10:28:55 AM by Robhull
Just tried again and it worked this time. Very strange, didn't do anything different!


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