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System messed up my keywords, resulting in rejections

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Diavata
530 posts
Message posted at 11/09/2012, 10:39:08 AM by Diavata
I know it's not allowed to discuss rejections, but I don't post this regarding the rejection itself, but the fact that I think the system messed up my keywords.
I edited one of them a day after submitting it and noticed that between all keywords, these things //// were showing. I deleted the set, put in the keywords again, hit enter and checked and it was the same thing.
I just checked the title, keywords and description and can't find any mistakes.

I still have one image pending and hitting the edit button shows me that the system has combined word that I did not put in this way (I copy and paste from a word doc) making the set of keywords useless.
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Bigpressphoto
345 posts
Message posted at 11/09/2012, 11:00:17 AM by Bigpressphoto
happened to me too, told me a batch of vineyards all different places in the world, 5 shots, all had the same descriptions and keywords. not true, anyway all rejects.
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Dudau
625 posts
76
Message posted at 11/09/2012, 11:25:16 AM by Dudau - member is an admin
The standard refusal reasons are composed in such a way that they fit most of the situations of a given problem. They are pretty general, but users tend to read and check just some parts of them.

Whenever you don't fully understand the refusal reasons, or you just need more clarifications, the best thing to do is to contact support and ask. It takes just as long it takes to write a complaint on the forum, but, unlike writing on the forum, you get a relevant answer and probably an advice for solving the problem.

And I'm saying that because neither of you seem to understand the real reason behind the refusal (and for sure nobody on the forum could point it for you).
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Diavata
530 posts
Message posted at 11/09/2012, 11:33:49 AM by Diavata
Thanks for the reply Dudau.
What I'm trying to say is that the ONLY given reason is that these three images are supposed to have misspelled words in the title, description or keywords and the reviewer suggests I use the spell checker.

I have one pending image, I just checked and the system has combined words (making two words one like redseason, etc) so yes, there are wrong keywords but only AFTER I hit the submit button and the system changes what I added.

I made screenshots of what I added and with the spell checking showing "no mistakes". Then I made a screenshot AFTER hitting the submit button where there are indeed 4 mistakes. I still have your email, I'll send you the screenshots so you can see it yourself.

I left a note for the review for this one pending image. Hope this will prevent a rejection this time around.

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Wisconsinart
1584 posts
80
Message posted at 11/09/2012, 12:13:53 PM by Wisconsinart
I have an idea of what the issue is but it would be helpful if you listed the words that caused the problem.
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Diavata
530 posts
Message edited at 11/09/2012, 14:20:07 PM by Admin
Thanks for the reply Wisconsinart

This were the keywords I copied and pasted into the keyword box for one of the rejected images.

christmas, background, bauble, ornament, xmas, border, snow, snowflakes, celebration, holiday, red, "copy space", "holiday season", december, season, winter, blue, sky, seasonal, festive, celebrate, sun, sunshine

It splits up some of the words between " " and adds them to other words, so that it reads redseason. Yes, that's misspelled but not by me but the system. The keywords work just fine on all other sites I submitted it to. This particular image moved to the 2nd page of the most popular sort for "Christmas" within 1 week after going online.
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Red
1781 posts
Message posted at 11/09/2012, 13:39:15 PM by Red
Don't use any quotation marks or slashes or even apostrophes. Putting Quotes around a phrase will not keep it together, it will only mess things up.


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Diavata
530 posts
Message edited at 11/09/2012, 13:46:32 PM by Diavata
It seems you are right, but it's stange as all other sites require this if you want phrases or words that belong together (for instance New York) to be included as keywords and it does not say anywhere on DT you should not use them.
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Wisconsinart
1584 posts
80
Message posted at 11/09/2012, 18:39:40 PM by Wisconsinart
I see Red answered before I could get back.

Essentially, this is what's happening:

When you enter keywords, various text manipulations are performed. Certain characters, such as quotation marks, tell the computer what to do with text. However, sometimes you want an apostrophe to be an apostrophe and not an instruction for handling text.

There are ways to handle this and DT has chosen a strategy that works for their environment. Other sites choose another strategy which is why your workflow works at one site and not here.

More information than you need. All you need to know is: Quotation marks! Bad!
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Diavata
530 posts
Message posted at 11/09/2012, 18:48:01 PM by Diavata

Originally posted by Wisconsinart:
Quoted Message: All you need to know is: Quotation marks! Bad!


I painfully came to realize that indeed. I just wished I had known this before, I'm on DT for 2.5 years now and don't even want to look at my older keywords. NEVER had a keyword related rejection btw!
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Bobbrooky
455 posts
<10
Message posted at 11/10/2012, 06:45:01 AM by Bobbrooky
This is one of the reasons I add my keywords etc, in the unfinished file section, but I am only uploading to here.
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Diavata
530 posts
Message posted at 11/10/2012, 06:48:56 AM by Diavata
This is what I do too Bob. I never add keywords to the file itself.
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Sijohnsen
117 posts
77
Message posted at 11/10/2012, 12:47:45 PM by Sijohnsen
Adding manually is a pain though, every other site I submit to just reads the data from the file and thats that
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Diavata
530 posts
Message posted at 11/10/2012, 13:05:58 PM by Diavata
I agree, but I kept doing it manually to make sure I would do it following the requirements from each individual site.
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68
Message posted at 11/11/2012, 02:27:00 AM by Robinstockphotos
I guess that's a good practice. If you are contributing only here, save the keywords in a separate word file maybe or just write here and don't save them anywhere else. You can always look them up here if you upload somewhere else.

I have always experienced trouble when I embed keywords or other stuff in JPEG files.
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Diavata
530 posts
Message posted at 11/11/2012, 03:15:23 AM by Diavata
I contribute to several sites and keep my keywords, description and title in a Word doc that I just copy and paste. I've always done it like that, never had any issues, but looking at my older images/keywords here, they are all a big mess :(
I think DT should add a comment at the keyword field that quotation marks are not allowed.
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Mrtobin
2 posts
<10
Message posted at 03/08/2013, 21:16:42 PM by Mrtobin
Quote " I think DT should add a comment at the keyword field that quotation marks are not allowed". Yes, DT should give more how to instructions but they do not. I find it very tedious and time consuming uploading photos to this sight. I am allowed to upload 140 files per week, there are not enough hours in the week to keyword , categorise, and upload 140 files. Their spell checker also sucks.


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Godfer
1495 posts
76
Message edited at 03/09/2013, 00:38:04 AM by Godfer
As far as I know none of the more than a dozen sites that I upload to requires you to use quotation marks in the keywords. At other sites you just don't put a comma between the words in the phrase and it stays together. So if you had - New York, New, York- as key words it would cover all possibilities at all sites. DT would just delete the extra words and in sites that you can have phrases you would have the phrase and the individual words. I just add the keywords to the iptc data and upload to all sites.
For catagories and model releases the populate button makes things a lot quicker.
A batch upload would be even better- pretty please DT :D
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