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Why does no one at Dreamstime reply to a contact?

Fernley
On 1-6-13 I submitted a question via the "contact us" link. I received an automated email reply stating that I should expect a response within 36 hours.

Seven days later I used the same means to contact Dreamstime and let them know I haven't heard back from anyone, and I referenced the original inquiry number. Again, I got an automated reply saying I'd get a reply within 36 hours.

That was four days ago and still no reply.

What's going on here?
Posted: 01/17/2013, 23:52:43 PM
Nikitu
Admin
Please post the inquiry number and we will look into it. We do reply all emails we receive.
300v (film), assorted lenses ...
Posted: 01/18/2013, 01:15:01 AM
Fernley
Original inquiry # 34395185. Thanks
Posted: 01/18/2013, 02:26:28 AM
Nikitu
Admin
As you have read on the forum, it is best to use sRGB color space rather than Adobe RGB, but it is entirely up to you. We accept both color spaces.
300v (film), assorted lenses ...
Posted: 01/18/2013, 02:36:51 AM
Nikitu
Admin
We will also check why your email was not answered and would also like you to check that your mailer is not blocking dreamstime emails, as it's possible they go to spam folder if this is the case.
300v (film), assorted lenses ...
Posted: 01/18/2013, 09:40:11 AM
Fernley
Thanks for the response. I notice it with a number of my images - my copies (in Adobe RGB format) look great but the same images on Dreamstime look flat and de-saturated.

I would suggest that you might recommend sRGB to photographers when they join or perhaps at the upload screen.

In any event, now that I can see the differences I would like to convert some of my more popular images to sRGB - and replace the ones on Dreamstime with them.

Can you tell me what I need to do to start exchanging image files? Thanks again.
Posted: 01/18/2013, 11:06:46 AM
Fernley
Should I be expecting to hear back from someone soon?
Posted: 01/23/2013, 10:50:33 AM
Nikitu
Admin
As your question was replied already here you won't be receiving another email.

Also, we usually reply withing 24-48 hours (maybe longer during weekends and holidays), but, if after 5 days you still have not received a reply, please resend your question.
As mentioned before, make sure your spam filter doesn't stop emails from us reaching your inbox.
300v (film), assorted lenses ...
Edited: 01/24/2013, 02:24:59 AM by Admin