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How can one change the country name?

Author Message
Ivdanu
18 posts
Message posted at 06/20/2013, 14:06:11 PM by Ivdanu
I'm new of Dreamstime. Even if I,m a Canadian citizen (and gave my permanent residence address and all, in Quebec, Canada) the country that I cannot change on my profile is Romania where I'm now, for a while, taking care of my old father. I understand that the server see me in Romania, of course. But I'm here only for a while and my permanent address is in Sherbrooke, Canada and not Sherbrooke, Romania. It kind of bugs me not to be able to get my address right. I'm not ashamed of my origin, by the way.
Fuji FinePix S1500, Nikon P500, Nikon D3200,

Uploaded files:37 | Total Sales: 5
Red
1795 posts
Message posted at 06/20/2013, 14:41:16 PM by Red
The only way is to Contact Support (Contact Us link at bottom of each page).


Uploaded files:233 | Total Sales: 1645
Treb999
522 posts
Message posted at 06/20/2013, 17:12:24 PM by Treb999
Contact support is probably your best bet. Good luck on DT!
Sony a850, Minolta 50mm f3.5 macro, Canon 70-200 f4, 60d, Ca...

Uploaded files:5549 | Total Sales: 4062
Ivdanu
18 posts
Message posted at 06/20/2013, 19:45:20 PM by Ivdanu
Thank you Red and Treb99! I'll try that.
Fuji FinePix S1500, Nikon P500, Nikon D3200,

Uploaded files:37 | Total Sales: 5
Tangie
1645 posts
68
Message posted at 06/21/2013, 02:27:09 AM by Tangie - member is an admin
Dan, for tax related reasons, the country field can be edited from our end only. As US-based agency, we are required by the law to deduct taxes for all purchases made by US buyers. Many countries have special treaties with the US regarding the percentage to be deducted but other do not and this is why members cannot change the country themselves. As fellow members suggested above, you need to contact support and ask to have the country field changed. You may be asked to provide a proof of your current residency.


Uploaded files:0 | Total Sales: 0
Ivdanu
18 posts
Message posted at 06/21/2013, 08:18:09 AM by Ivdanu
I did that and sent a scan of my canadian Passport. Thank you very much for your help! Best wishes to all of you!
Fuji FinePix S1500, Nikon P500, Nikon D3200,

Uploaded files:37 | Total Sales: 5
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