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my additional format files r in pending status

Author Message
Darinnop
5 posts
Message posted at 08/10/2013, 02:47:10 AM by Darinnop
Hello again,

How long does it take for additional files will be reviewed?
I ve been waiting for more than 3 weeks now.

Thank you


Uploaded files:10 | Total Sales: 6
Paintpixel
71 posts
Message posted at 08/10/2013, 08:57:02 AM by Paintpixel
I've been wondering the same thing? Are your additional formats showing as pending? I'm asking because I uploaded several but they aren't showing anywhere in my account.


Uploaded files:12 | Total Sales: 14
Francy874
970 posts
69
Message posted at 08/10/2013, 10:28:11 AM by Francy874 - member is an admin
Usually it takes about 2 weeks but some of editors are on vacation in this time of the year and maybe it will take a bit more, but no worries, they will be reviewed as soon as possible :-)


Uploaded files:1042 | Total Sales: 13421
Darinnop
5 posts
Message posted at 08/10/2013, 11:33:45 AM by Darinnop
@Paintpixel: my additional format uploaded status is "YES, Encapsulated PostScript, pending review (disable)"

@Francy874: Thank you :)


Uploaded files:10 | Total Sales: 6
Francy874
970 posts
69
Message posted at 08/10/2013, 12:23:18 PM by Francy874 - member is an admin
You are welcome :-)


Uploaded files:1042 | Total Sales: 13421
Paintpixel
71 posts
Message posted at 08/10/2013, 13:08:12 PM by Paintpixel
Where in my account would I find the additional format pending status. I can't seem to find it anywhere.


Uploaded files:12 | Total Sales: 14
Paintpixel
71 posts
Message posted at 08/10/2013, 13:10:21 PM by Paintpixel
Never mind I found it. Thanks


Uploaded files:12 | Total Sales: 14
J0hnb0y
19 posts
Message posted at 11/03/2013, 19:14:35 PM by J0hnb0y
My question is why cant eps additional formats be reviewed at the same time as the main image is reviewed.....?

why are Illustrations treated the same way as photos ?

I just did a check on the first page of my port and going back until the first week of October I still have additional files pending
I also counted the number of views on those files which comes to 266 views So thats 266 potential sales I have lost because of the time it takes to get EPS files uploaded

Canon EOS5D MKII Canon 24-70 mm EF Lens Canon 70-200 mm EF...

Uploaded files:521 | Total Sales: 686
Costa007
429 posts
84
Message posted at 11/04/2013, 02:19:12 AM by Costa007 - member is an admin
The eps files are harder to review, as they need to match an existing jpeg file in terms of elements and shape. Please be patient, your files will be reviewed.
If you have a request for additional format from a buyer you can write support and ask for a priority review for your file.
Sharp eyes, opened mind, two cameras, paper, pen, books, mus...

Uploaded files:3984 | Total Sales: 16909
J0hnb0y
19 posts
Message posted at 11/04/2013, 04:02:24 AM by J0hnb0y
Then why doesn't DT incorporate the same system as other stock sites where you upload the JPG and the additional format in a zip file at the same time ? Surely that would save the reviewers a lot of time instead of having to go back to a JPG twice....Once for the original review and then having to check the same JPG a second time against the additional format file ?

Canon EOS5D MKII Canon 24-70 mm EF Lens Canon 70-200 mm EF...

Uploaded files:521 | Total Sales: 686
Costa007
429 posts
84
Message posted at 11/04/2013, 04:06:00 AM by Costa007 - member is an admin
Each agency uses resources the way it wants. Probably when the additional format upload will increase we will think of a better way to upload/review such files.
Sharp eyes, opened mind, two cameras, paper, pen, books, mus...

Uploaded files:3984 | Total Sales: 16909
Danebliss
9 posts
66
Message posted at 11/25/2013, 17:14:22 PM by Danebliss
It has been taking me at least a month, just have to be patient I suppose.
Adobe Master Suite, Lightwave

Uploaded files:13 | Total Sales: 15
Zainebs
24 posts
Message posted at 04/02/2014, 08:36:14 AM by Zainebs
Wow, that's a lot of waiting time. I wish there was an ETR to give you an idea of how much longer you need to wait.


Uploaded files:85 | Total Sales: 19
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