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Are stats showing up to date? in earnings-balance?

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Fred11
Funny! my balance keeps going up but I cant see any up to date stats in the earnings-balance? anybody else?
MIII, Hasselblad HD5, Leica-S2, Canon 1dx II. ...
Posted: 03/03/2014, 13:40:20 PM
Sml
yes I am having the same problem. There must be a database problem which I am sure they are looking into.
Nikon D7000, Nikon and Tokina lens, iMac, CS5
Posted: 03/03/2014, 13:43:34 PM
Alvera
There are some delays in various section, don't be worried, it's a busy period.
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors. Love & p...
Posted: 03/03/2014, 13:45:32 PM
Dudau
Admin
Sometimes the files need more time to appear in your earnings list, but the total balance is updated in real time.
Dreams
Posted: 03/03/2014, 15:32:16 PM
Red
There seem to be other problems Dudau. Files are being accepted but no record is showing and no money amounts or upload totals are updating. The accepted files are disappearing but nothing is updating. I believe that there is a server lag or problem more extensive than just the usual one that fixes itself with patience. It has been happening all day and the lag is longer than the usual 3 or 4 hours.
Posted: 03/03/2014, 15:35:56 PM
Dplett
I concur with Red. My observations are the same....
Nikon D800; Nikon D300
Posted: 03/03/2014, 16:01:49 PM
Alvera
The lag is longer, about 3 days ago started. For sure it will be solved.
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors. Love & p...
Posted: 03/03/2014, 16:14:15 PM
Dudau
Admin
I have files accepted today, the upload totals were updated, the earnings total is updated and if you're using the Social Hub, you can see the latest sales. Indeed, there is a server lag, but it's just one server of many, nothing to worry about. Everything will get back to normal soon.
Dreams
Posted: 03/03/2014, 16:18:19 PM
Wisconsinart
There is a normal? That changes everything! :-)
Nikon D800, D100, Canon G15
Posted: 03/03/2014, 16:23:29 PM
ecadphoto
Same problem here...earnings increase, but I can't see what sold! No problem with upload stats or anything else here.
Tamron 60mm F2; Tamron AF 28-300mm F3.5; Canon Speedlite 430EX II; ...
Posted: 03/03/2014, 16:24:49 PM
Red
Perhaps it has to do with location. I had images accepted today, the total is ok, the $ has not updated and the image is nowhere to be seen. I don't do the Social Hub thing. I've been doing this a few years and this is not the "usual" - must be a new normal and longer to update than ever before. I suspect that it is a lag due to something new.
Posted: 03/03/2014, 16:46:33 PM
Moonbeamimages
I have this problem too. My images were reviewed, but now they totally disappeared. They are not to be found either in the refused nor online files section. Nor has the uploads number changed – the images are just gone. I have waited about 14 hr. and now I wrote support. Hope it will be fixed soon.
Posted: 03/03/2014, 18:09:11 PM
Dplett
Even the main message page is not updating the latest posts in each of the categories (Day dreaming, Dreamstime blogs, New Members, etc.)....
Nikon D800; Nikon D300
Posted: 03/03/2014, 18:11:29 PM
Mike2focus
Same problems here. I just emailed support, just to let them know that there may be an issue with my account. But after reading all the posts here, I see it's not just my account. The DT programmers are top notch, from what I've seen in the past. I'm sure it will be resolved soon :-)
Nikon, Adobe and Macintosh
Posted: 03/03/2014, 18:29:24 PM
Editor77
Same problem here. Earnings increase from 2-3 days but no stats. It is first time for me with that long server lag.
Mirrorless System Cameras
Edited: 03/04/2014, 03:08:09 AM
Godfer
I was starting to think that it was the first time in 9 years to not have a sale :)
Canon 5D MK II
Posted: 03/04/2014, 04:10:05 AM
Clearvista
As long as the earnings keep going up then I am happy :)
IS, Cannon 70-200, Canon 100-400 IS. Giotto tripod....
Posted: 03/04/2014, 05:14:16 AM
Pindiyath100
It's starting to work now. Image that was accepted two days back just appeared in our portfolio. Now waiting for the earnings update. :))
Canon EOS 6D, Nikon D7100, Nikon D90 & D70
Posted: 03/04/2014, 08:26:58 AM
Red
It would be really great to have a spot on the site to check when one suspects problems, lags etc. I'm sure that it would save on multiple questions to Support and new threads in the forum. Most Contributors do not participate in the forums so their first thought is to email Support.
Posted: 03/04/2014, 09:27:31 AM
Angelaravaioli
My sale and my uploads have not yet been updated Sigh!!!!
canon 90-300usm, Canon Powershot G15. ...
Posted: 03/04/2014, 09:35:16 AM
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