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Are stats showing up to date? in earnings-balance?

Author Message
Fred11
172 posts
Message posted at 03/03/2014, 13:40:20 PM by Fred11
Funny! my balance keeps going up but I cant see any up to date stats in the earnings-balance? anybody else?
Nikon.D3X, HD4, Canon MII, Nikon D3. Sinar LF, digital 4x5 c...

Uploaded files:2004 | Total Sales: 12416
Sml
264 posts
74
Message posted at 03/03/2014, 13:43:34 PM by Sml
yes I am having the same problem. There must be a database problem which I am sure they are looking into.
Nikon D7000, Nikon and Tokina lens, iMac, CS5

Uploaded files:233 | Total Sales: 132
Alvera
2658 posts
77
Message posted at 03/03/2014, 13:45:32 PM by Alvera
There are some delays in various section, don't be worried, it's a busy period.
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3931 | Total Sales: 4555
Dudau
601 posts
76
Message posted at 03/03/2014, 15:32:16 PM by Dudau - member is an admin
Sometimes the files need more time to appear in your earnings list, but the total balance is updated in real time.
Canon 1D Mk III, Canon 7D, Canon 20mm f2.8, 28mm f1.8, 50m...

Uploaded files:3732 | Total Sales: 11716
Red
1704 posts
Message posted at 03/03/2014, 15:35:56 PM by Red
There seem to be other problems Dudau. Files are being accepted but no record is showing and no money amounts or upload totals are updating. The accepted files are disappearing but nothing is updating. I believe that there is a server lag or problem more extensive than just the usual one that fixes itself with patience. It has been happening all day and the lag is longer than the usual 3 or 4 hours.


Uploaded files:231 | Total Sales: 1585
Dplett
748 posts
70
Message posted at 03/03/2014, 16:01:49 PM by Dplett
I concur with Red. My observations are the same....
Nikon D800; Nikon D300

Uploaded files:475 | Total Sales: 931
Alvera
2658 posts
77
Message posted at 03/03/2014, 16:14:15 PM by Alvera
The lag is longer, about 3 days ago started. For sure it will be solved.
Nikon. 4x4 car for wildlife adventures. Inkscape for vectors...

Uploaded files:3931 | Total Sales: 4555
Dudau
601 posts
76
Message posted at 03/03/2014, 16:18:19 PM by Dudau - member is an admin
I have files accepted today, the upload totals were updated, the earnings total is updated and if you're using the Social Hub, you can see the latest sales. Indeed, there is a server lag, but it's just one server of many, nothing to worry about. Everything will get back to normal soon.
Canon 1D Mk III, Canon 7D, Canon 20mm f2.8, 28mm f1.8, 50m...

Uploaded files:3732 | Total Sales: 11716
Wisconsinart
1534 posts
80
Message posted at 03/03/2014, 16:23:29 PM by Wisconsinart
There is a normal? That changes everything! :-)
Nikon D800, D100, Canon G15

Uploaded files:1856 | Total Sales: 10384
Luvemak
345 posts
74
Message posted at 03/03/2014, 16:24:49 PM by Luvemak
Same problem here...earnings increase, but I can't see what sold! No problem with upload stats or anything else here.
Canon 5d Mark II; Canon EF 17-105 4.0; Canon 60d; Canon EF...

Uploaded files:757 | Total Sales: 290
Red
1704 posts
Message posted at 03/03/2014, 16:46:33 PM by Red
Perhaps it has to do with location. I had images accepted today, the total is ok, the $ has not updated and the image is nowhere to be seen. I don't do the Social Hub thing. I've been doing this a few years and this is not the "usual" - must be a new normal and longer to update than ever before. I suspect that it is a lag due to something new.


Uploaded files:231 | Total Sales: 1585
Message posted at 03/03/2014, 18:09:11 PM by Moonbeamimages
I have this problem too. My images were reviewed, but now they totally disappeared. They are not to be found either in the refused nor online files section. Nor has the uploads number changed – the images are just gone. I have waited about 14 hr. and now I wrote support. Hope it will be fixed soon.


Uploaded files:49 | Total Sales: 6
Dplett
748 posts
70
Message posted at 03/03/2014, 18:11:29 PM by Dplett
Even the main message page is not updating the latest posts in each of the categories (Day dreaming, Dreamstime blogs, New Members, etc.)....
Nikon D800; Nikon D300

Uploaded files:475 | Total Sales: 931
Mike2focus
452 posts
74
Message posted at 03/03/2014, 18:29:24 PM by Mike2focus
Same problems here. I just emailed support, just to let them know that there may be an issue with my account. But after reading all the posts here, I see it's not just my account. The DT programmers are top notch, from what I've seen in the past. I'm sure it will be resolved soon :-)
Nikon, Adobe and Macintosh

Uploaded files:639 | Total Sales: 2027
Editor77
303 posts
76
Message edited at 03/04/2014, 03:08:09 AM by Editor77
Same problem here. Earnings increase from 2-3 days but no stats. It is first time for me with that long server lag.
1. Mirrorless System Cameras 2. Phone

Uploaded files:4341 | Total Sales: 2793
Godfer
1495 posts
76
Message posted at 03/04/2014, 04:10:05 AM by Godfer
I was starting to think that it was the first time in 9 years to not have a sale :)
Canon 5D MK II

Uploaded files:1778 | Total Sales: 32067
Clearvista
1237 posts
75
Message posted at 03/04/2014, 05:14:16 AM by Clearvista
As long as the earnings keep going up then I am happy :)
Canon 550D. Lenses- Canon 50mm 1.8 (Nifty Fifty), ...

Uploaded files:1431 | Total Sales: 929
Pindiyath100
2317 posts
70
Message posted at 03/04/2014, 08:26:58 AM by Pindiyath100
It's starting to work now. Image that was accepted two days back just appeared in our portfolio. Now waiting for the earnings update. :))
Canon EOS 6D + Canon EF 24-70L, Canon EF 70-300mm f/4-5.6L I...

Uploaded files:3005 | Total Sales: 5396
Red
1704 posts
Message posted at 03/04/2014, 09:27:31 AM by Red
It would be really great to have a spot on the site to check when one suspects problems, lags etc. I'm sure that it would save on multiple questions to Support and new threads in the forum. Most Contributors do not participate in the forums so their first thought is to email Support.


Uploaded files:231 | Total Sales: 1585
Angelaravaioli
1270 posts
72
Message posted at 03/04/2014, 09:35:16 AM by Angelaravaioli
My sale and my uploads have not yet been updated Sigh!!!!
Canon 300D, canon 350D, canon 60D, canon 10-22, canon 18/135...

Uploaded files:1616 | Total Sales: 860
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