Picture's sale refund

Until now, I never dare to think that It will happen to me to face a refund request.

Today it is a new milestone for me. I have a picture's refund yeh! It was a credit sale ... It must be a 9 credits sale ... I knew that It can happen. I don't mind much about that as long as I have sales for my portfolio.

Whoever you are, dear buyer, I would like to tell you that you are most welcome to buy my other picture or if you are looking for any picture which are not on my portfolio, just let me know.

Greetings for The Hague, Netherlands.

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October 13, 2011

Heywoody

Don't get me wrong, your suggestion is a sensible one and would prevent mistaken downloads. The point is that WE don't lose money on this as instead of a credit and a debit there would simply not be a transaction. As I said, I've had exactly 1 refund which I would never have noticed except for the email and STILL had 3 downloads for that image on the same day and my stuff is not that popular. This has happened a number of times with different images with no refund. As for $2 - roughly what a 9 credit non exclusive sale is worth but maybe double that as an exclusive.

October 13, 2011

Digikhmer

@Heywoody: It is more that $2 as you mentioned. As I said, I am very OK and I am not the only one who experience this refund and I will be not the last one as well. There is no excitement neither ... I have only one question for you ... how many time to do press on a unwanted link and press on the "Go back one page" button? If this unwanted link deduct "$2" from you account every time would you like to have a confirmation before?

That's my "suggestion" : a pop up confirmation window and don't get me wrong there is nothing else.

October 12, 2011

Heywoody

so essentially we're talking about $2 that you never had being refunded - doesn't seem to justify a lot of excitement. I had one of these refunded before i even noticed the sale and, on the other hand, a number of occasions where the same image has been downloaded sequentially by what seems to be the same buyer with no refund request. Overall I'm willing to bet that these kind of errors favour the site and the contributor.

October 12, 2011

Ewapix

Hello, just wanted to say I'm sorry to hear your story, it may happen to everyone of us, I think you dealing with it extremely well and so politely. Please, accept my best wishes of many sales in future. Ewapix

October 12, 2011

Mariaam

I know it doesn´t feel good if there is a refund. @BCritchley: ALL SALES ARE FINAL is a very good idea and I hope the DT team helps to make that true!

October 12, 2011

Digikhmer

Thanks for your feedback... I think that the admins will not like that I bring this topic here so I rather stop and suggestion all of you, my friends to continue the discussion to improve the purchase process with this thread

Download Button Thread

Have a nice day.

October 12, 2011

Egomezta

Many have asked that DT sales should be final, once a DT custumer has downloaded an image there is no way they can return the image that was downloaded as it was a product at a store... In my case that has happened 5 or 6 times.

October 12, 2011

Digikhmer

@BCritchley: At least, it must have a little popup asking for the confirmation of the buyer as any actions on the websphere. I will seach and suggest something like that in the forum if there is nothing regarding this suggestion.

@Trottola: Thanks, I am quite "ok" with sales... $350 for 5 months uploads it is very nice score ;) Wish you the same as well!

October 12, 2011

BCritchley

I bought something recently from an internet site and as it was digital media the website had this statement before I made the purchase, I saw no issue with this and proceeded to buy.

"Please Note: Due to the electronic nature of our products, ALL SALES ARE FINAL and we do not offer any refunds on our products. If you have any questions or concerns please feel free to contact us prior to purchase."

October 12, 2011

Trottola

That's not the best first time... but it can happen! I wish you another 9 credits sale without refund soon ;)

October 12, 2011

Digikhmer

Yes, It is strongly possible. I just made a test. As long as you have enough credit in your account, pressing on the button "download" commits the action of buying the viewing picture. There is no confirmation! It is really strange. I wrote to the support to get refund of my credit. Let see :)

October 12, 2011

Twindesign

I don't understand how they can do this. If you click by accident it is their mistake since they downloaded the picture and you cannot check if they delete the picture afterwards and if they are lying. Or am I missing something here? I heard this before and I hope I will never have this.

Good luck with your other sales! :)

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Photo credits: Digikhmer.