What happened to my sold image?

I was very excited yesterday about getting a big sale on my one and only Level 5 image. Yeah! But when I went online today that sale was no longer there and neither is my $9.42 earnings. I can't find any info on here about what may have happened. Anyone?

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August 19, 2011

Flowerpistol

Arrgghhh! There, I feel better. I still have not gotten an email, but I suppose it was a refund. Glad to see the wacko lady's comment about DT going out of business was removed.

August 19, 2011

Calyx22

As everyone else mentioned, it's probably a refund, and you probably have read an email regarding that fact by now. But it doesn't make you feel any better, does it? It's happened to me twice (two large sales, both refunded, probably by the same purchaser). It was a nice sum of money and I was crabby for DAYS. Then I had to tell myself it's just a part of doing business and move on. I hope you aren't too disappointed. Take a deep breath and think of your next project. :)

August 19, 2011

Klicaqui

yeah these refunds are swell.
never hapened to me but that is an easy way for buyers to download the photos for free, they download keep the image and then ask for refund. i don't think this is a fair policy for the photographers

August 19, 2011

Diavata

As both previous posters already said... it's likely a refund.
If you do a forum search for 'refund' you'll find many threads!
This one has the details in the email you should have received:

https://www.dreamstime.com/thread_28278

August 18, 2011

Egomezta

The same thing has happened to me 3 or 4 times, DT says that sometimes a buyer makes a mistake downloading an image, or sometimes the payment from this buyers is not received by DT, among other situations... You will receive an email from DT exlaining this situation.Too bad for you, it was a great sale.

August 18, 2011

Francy874

I think it is a customer refund, it happens sometimes. Check your mailbox, you should receive an email from DT about it. Or you can also contact support for better explanation.Bye, Francesca

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Photo credits: Flowerpistol.