If you receive a refund email, it means that we had to refund for one or more downloads from your portfolio. The message usually explains why and it mentions the ID numbers of the images for which the refund was performed. Refunds are granted by support staff only for pertinent reasons and the license is withdrawn. Please read more details about our refund policy here
. Due to the high volume of downloads made daily, support is generally unable to provide further about the refunds, aside of information already included in that message.