FAQ / Buyer-related questions

  • What license is granted with the media?
  • May I use the images on business cards?
  • Can I use the media I buy from Dreamstime in more than a single project?
  • May I redownload the same media?
  • May I use the image on a postcard sent to my customers?
  • Do I have to give credit for the media?
  • Can I use the media in web templates resold to other buyers/clients (as an identical design)?
  • How can I buy media?
  • What's the maximum amount of copies allowed?
  • Can I use the same media in more projects with the same license I bought in the past?
  • I need an extended license for my usage. Do I need to buy both Royalty free license and extended license?
  • How can the prices be so low? Is this for real?
  • My file did download completely but it doesn't open. What should I do?
  • I have lost the files I previously downloaded from Dreamstime, how can I download them again?
  • How do I download your media?
  • I am looking for 100 MB photos. Do you have such high resolution files?
  • Do your licenses ever expire?
  • The file saved as an .exe application. What should I do?
  • What is a collection and what is a lightbox?
  • I am a buyer and need a copy of the model release associated with an image that I have downloaded. Is it possible to get a copy? If so, is there a cost?
  • What is the difference between subscription packages and credit packages?
  • I want to buy a volume package of credits because they have higher discounts. Is there a deadline by when I must use the credits?
  • My credit card details are correct, but I receive a payment error. Where is the problem?
  • I just paid but the credits weren't added. What went wrong?
  • How many of my employees can use the images?
  • I downloaded many images and the total number of downloads is less than the total number of credits I spent. Why?
  • How do I add images to the lightbox?
  • How do I check if extra credits were deducted, so I can ask for a refund?
  • I want to buy the rights for media that does not have SR-EL license enabled. What do I do?
  • The media I downloaded looks blurry compared to the comp or thumbnail preview. How can I fix this?
  • How many images can I download using the 11 credit package? It says up to 11 images but I got less.
  • You say an image costs $0.20 but when I try to download I am charged more. Why?
  • Can I activate automatic renewal for my purchase?
  • I noticed you sell TIFF and RAW versions of many images, in addition to the JPG format. How are these generated/available?
  • My card was charged. Why?
  • I changed my mind. Can I get a refund?
  • Q: What license is granted with the media?

    A: Our agency offers two main types of license agreements: standard Royalty free license for commercial usages and the editorial license. There may be commercial usages not included in the standard RF agreement and for which we offer a variety of Extended licenses. If you have doubts regarding the license required for your usage, please contact our support service here.

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  • Q: May I use the images on business cards?

    A: If the design of the business card is unique, meaning you don't sell the same design to different companies, you can use the images as long as the total number of cards (for all employees) doesn't exceed 500,000 copies. Note that the images cannot be used as part of a logo with any type of license that we provide, except for the SR-EL license (Sell the rights) which includes this usage.

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  • Q: Can I use the media I buy from Dreamstime in more than a single project?

    A: If each project is different as a concept (not a template based presentation) then you can use the media for more than one client, you don't have to buy them twice. If the concept is the same you cannot use the images because this will be seen as redistribution. The total number of copies shouldn't exceed 500,000 copies. Note that if more than a single person within your company will be using the image, then you will need to license it using the Unlimited seats (U-EL) extended license.

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  • Q: May I redownload the same media?

    A: In case of a download failure, you can download the same media as many times as you need. No other credits will be deducted IF you download the same version and license. To re-download, see link in your download archive in My Account/My Downloads or the upper right corner of your screen.

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  • Q: May I use the image on a postcard sent to my customers?

    A: The images downloaded using the regular Royalty Free license can be included on postcards sent to a company's clients and/or partners ONLY if the postcard is advertising the company's services and products, thus is an advertisement. You cannot sell these postcards and the maximum amount should be less than 500,000 copies. Our images can be used in postcards that are to be resold ONLY if you acquire the P-EL (extended license for print).

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  • Q: Do I have to give credit for the media?

    A: Should you use the image for editorial purposes, giving a credit line is compulsory. This is not imperative in commercial usage but strongly recommended and highly valued.The credit line is to be found in your download history or underneath the thumbnail on the image detail page. A linkable credit line can be also used within the referral program bringing you revenue. We rely on our members help for constant growth and development.

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  • Q: Can I use the media in web templates resold to other buyers/clients (as an identical design)?

    A: Such usage is allowed only for media downloaded using the W-EL license. Media downloaded using the regular Royalty Free license CANNOT be used within web templates supposed to be resold to more than one customer or by any means which can be seen as a way of reselling or redistributing the images. Media downloaded using the regular Royalty Free license can be used in templates designed for a SINGLE client, templates that are part of the same site's layout (e.g. as the layout for a subpage is common to many pages from the same site, a common term among webdesigners names it a template, but this doesn't mean that the template is to be sold to more than one customer). If you have any doubts about a usage please contact support.

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  • Q: How can I buy media?

    A: To download media, you need to acquire one of our download plans: credit package or subscription. See both options on the Buy Credits page.nMore info about these download options here.

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  • Q: What's the maximum amount of copies allowed?

    A: The total number of copies in which you include the media should not exceed 500,000 copies for the Royalty Free license. This doesn't apply for electronic use. If you exceed this number, you will have to acquire the I-EL (increase maximum copies) extended license which allows you to print unlimited copies. The I-EL license applies only to the regular Royalty Free / Editorial license. For usage types as the ones from the W-EL license or P-EL license you have unlimited number of copies.

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  • Q: Can I use the same media in more projects with the same license I bought in the past?

    A: You can use the same media in more than one project. If the new usage is included under the same license and meets all requirements (total maximum amount of printed copies) then you don't need to pay once again for the image. If however the new usage is not included in the previous license (such a royalty-free-old usage VS. selling postcards-new usage) you will have to acquire a new license, one that is appropriate for your new usage.

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  • Q: I need an extended license for my usage. Do I need to buy both Royalty free license and extended license?

    A: It is true that the terms of use are additional to the regular ones included in our Royalty Free license. However, you need to download the image only once, using the extended license that fits your usage and the appropriate download button. There is no need for a separate download as Royalty Free, although some users do a first RF download, for comping reasons.

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  • Q: How can the prices be so low? Is this for real?

    A: Thanks to the continual evolution and diversification of digital technologies, we are able to provide images of a very high quality at a completely convenient price. All the images are carefully analyzed and selected by our agency, in order to make sure that only the best are included and that the range of subjects is extensive.Note that several restrictions apply and that depending on your usage you should acquire the appropriate license for downloading the images.

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  • Q: My file did download completely but it doesn't open. What should I do?

    A: If the file downloaded completely but your software program doesn't open it, try again using another program and resave it. If you still experience problems contact support.

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  • Q: I have lost the files I previously downloaded from Dreamstime, how can I download them again?

    A: You have 7 days for retrieving the same file again (in order to fix any problems that could appear during the download process: file downloaded incorrectly, connection was lost, etc). Because of bandwidth usage, after this time interval expires you can download the same file again only if you use more credits. If you have lost a file that was previously downloaded please send an email to support with full details and we will resend you the file via email.

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  • Q: How do I download your media?

    A: To download media (images or videos), click the small thumbnail on the search results page (if you're using search). You will be directed to the media details page. Some media may be available in extended licenses also - see option for Extended Licenses. All licenses and sizes have an appropriate checkbox which you need to check. Click the DOWNLOAD button and the file should start downloading. Before you download, please ensure you have credits/downloads in your account. If your account does not have credits/downloads available, you will be directed to the Buy page.

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  • Q: I am looking for 100 MB photos. Do you have such high resolution files?

    A: We mostly use a size in Megapixels (MP) for reference, the standard use in printing and not Megabytes (MB), which is not fully irrelevant because it can vary a lot from one photo to another, even if they have the same size in pixels.Sizes can be always checked on each image details page underneath the thumbnails or in the price table on the right. We mention mainly size in Megapixels (MP) but the vast majority of our files also have the Megabytes (MB) size specified.

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  • Q: Do your licenses ever expire?

    A: Most of our licenses are lifetime granted provided you do not opt for a time limited sell the rights extended license. You pay for the media only once and then you can use it as many times as you like, with restrictions regarding allowed number of copies, single-seat user, etc. For all requirements please see Terms and Conditions. In other words, there are no license fees except the initial fee and no other royalties to be paid except those included in the initial cost.

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  • Q: The file saved as an .exe application. What should I do?

    A: If your browser saved the file/media with an .exe extension, simply remove the ".exe" part from the end of the filename and make sure the files ends with a ".jpg" extension.In order to change the extension of the file under Windows, right click the file and choose "Rename" from the menu. In order to change the extension of the file under Macintosh systems click, hold and press CTRL on your keyboard.nArchives/lightboxes may also save as .exe in which case you simply rename them as .zip or remove the .exe extension.

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  • Q: What is a collection and what is a lightbox?

    A: Both lightboxes and collections are used to save media. The collection is public and can therefore be viewed by anyone. If it has less than 5 contributors participating, it can be seen only if you use a direct link to it (not within the collections section). The person who chooses to manage a collection needs to select images on the same concept/topic/theme, give the collection the appropriate title, description and keywords. Once the collection has media from more than 5 contributors, it becomes available in the collections section and can be used as reference by anyone who finds it or performs topic related searches. The lightbox on the other hand is not public. It is a personal and private collection of media where you save files you are interested to download later. As compared to the collections, the lightboxes do not have to contain media on the same topic/theme/concept. The inclusion of images in the lightbox is randomly selected in searches by buyers interested to quickly and efficiently save media for later download. Sharing the lightbox with other users is optional for the owner. Designers can share or email lightboxes to their clients or fellow designers. A lightbox is not made public on the site regardless of the number of contributors from whom media were saved.

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  • Q: I am a buyer and need a copy of the model release associated with an image that I have downloaded. Is it possible to get a copy? If so, is there a cost?

    A: Dreamstime has copies of model releases for all media that feature identifiable persons. Generally the model signs the release in the presence of a witness. A typical Dreamtime release can be seen here. Even with our standard release, you need to request permission to use a model in an image that is associated with sensitive issues. Our terms expressively forbid the use of a model’s image for adult uses. Under certain circumstances you can request a copy of the model release and we will provide a version with the model’s name, address, signature and location removed to protect the privacy of the model. There is no charge.

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  • Q: What is the difference between subscription packages and credit packages?

    A: Credit packages allow you to download as many media as you want or need with no significant time limitations. The majority of our credit packages offer substantial bonuses and discounts. Furthermore, credit packages allow you to purchase images under the Royalty free license or under Extended Licenses as well as videos. You have to use credits in maximum 12 months from their purchase date, but licenses for your downloads are perpetual. Subscriptions on the other hand, are based on a certain number of downloads allowed on monthly basis, depending on the plan selected. NO daily limits apply for subscriptions. Most of our subscription plans allow you to purchase images only under the standard Royalty Free license. More recently, we have added subscriptions for extended licenses and videos as well. For more details see pricing table here.

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  • Q: I want to buy a volume package of credits because they have higher discounts. Is there a deadline by when I must use the credits?

    A: The unused credits are kept in your account. If you don't need many images today but want the benefit of a large discount you can still acquire credits and leave the unused ones for future use. Credits expire in 12 months since the date they were bought. This means you have one year to use these credits for downloading media. After your credits expire you will have to acquire new credits in order to download media.

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  • Q: My credit card details are correct, but I receive a payment error. Where is the problem?

    A: If you are paying using your credit card, ensure you have included the card code located on the back of your card. For Visa, MasterCard, and Discover cards, the card code is the last 3 digit number located on the back of your card on or above your signature line.For an American Express card, it is the last 4 digits at the very end of your card number.
    Visa - Click here for an example
    MasterCard - Click here for an example

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  • Q: I just paid but the credits weren't added. What went wrong?

    A: The companies we use for processing the credit cards may encounter technical problems. The entire transaction is performed on their side and due to a technical glitch their system may not redirect you to our site. For example if you are using Paypal, ensure you click the "Return to merchant" button, located on their confirmation page.Make sure you follow their instructions and if you still encounter a problem simply send us the confirmation email in order to add the credits.

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  • Q: How many of my employees can use the images?

    A: Our regular Royalty Free (RF) license is a one-person license and can be used only by the account owner or his employee, for the company's own projects or clients and cannot be transmitted to another party. If the media is to be used by more employees, then an Unlimited Seats Extended License (U-EL) is required.

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  • Q: I downloaded many images and the total number of downloads is less than the total number of credits I spent. Why?

    A: The number of downloads you make on the site can be equal or less with the number of credits spent. This happens because you can download files that cost more than one credit (level 2 or level 3 files). Each of them is counted as a single download, although more credits have been spent for that image.

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  • Q: How do I add images to the lightbox?

    A: There are two ways to add media to your lightboxes (click here to learn what a lightbox is). You can add them from the search result pages. Use the green "Add to lightbox" tab under thumbnails to add media to your lightboxes. You can select the lightbox in which you want to save. Alternatively, you can add images from the detail pages by selecting the Tools tab. Click on the image you wish to add to reach its detail page. The "Tools" tab is on the right of the thumbnail. There is an "Add to lightbox" button after you use the Tools tab. The page will default to the Tools tab when visiting other pages in order to make the navigation easier.

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  • Q: How do I check if extra credits were deducted, so I can ask for a refund?

    A: In order to check if several credits were deducted for the same file (by accident, mistake or because you have exceeded the 7 days time interval), please check the "Your downloads" section. If a duplicate appears on that list, email us and we will refund the missing credits.

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  • Q: I want to buy the rights for media that does not have SR-EL license enabled. What do I do?

    A: You need to contact support, who will contact the contributor. He/she will enable the license if that will be possible and set his/her desired price. The selling price for SR-EL is decided by the photographers.Our agency has a recommended price list to be used as guideline but the final decision on the price remains to the contributors entirely.

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  • Q: The media I downloaded looks blurry compared to the comp or thumbnail preview. How can I fix this?

    A: All media, when submitted to a resize procedure may appear slightly blurred. Our comp files for instance, have been resized from the original large size files submitted and are therefore slightly postprocessed. If after download the file looks blurry we recommend you apply a small sharpen effect (preferably using Unsharpen Mask in Adobe Photoshop). This can be achieved using any photo editing software available.

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  • Q: How many images can I download using the 11 credit package? It says up to 11 images but I got less.

    A: The 11 credit package allows you to download a maximum of 11 images if you download images that cost 1 credit each. These would be the level 0 images at the smallest size. Our image prices differ according to the image size and level and they vary between 1 and 19 credits for a maximum size, maximum level file. For a complete list of prices, check the table on the About our images page.
    Most of our database is made up of low level images, with level 0 being their vast majority. You can set your search to return only low level images by using the advanced search. The price filter should be available once you hit the advanced search button. Remember to check the "Save settings" box in order for the search engine to maintain your settings for future searches.
    This will allow you to always download the lowest priced imaged and make most of the packages you purchase.

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  • Q: You say an image costs $0.20 but when I try to download I am charged more. Why?

    A: Our images can be downloaded using credit packages or subscription plans. The price/image differs from plan to plan and we strongly recommend you check carefully all download options to decide which one best fits your needs. Credits are recommended for occasional image purchases while subscriptions are suitable if you wish to download a large number of images. The $0.20 advertised as "as low as" is the price you would pay/image if you purchase our yearly subscription. The price/image may be lower for subscriptions but keep in mind that you need to buy an entire plan to get this price. Subscription plans cost more than standard credit packages so it is not advisable to select a subscription if you wish to download only a few images.

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  • Q: Can I activate automatic renewal for my purchase?

    A: In order for you to enjoy the same prices, not to run out of downloads and benefit from our services without interruption, our payment plans have an automatic renewal option available. The renewal is performed monthly, quarterly, yearly or after you run out of downloads, depending on the plan acquired, and will be made for the same plan at the same price you initially enjoyed on your previous purchase. Discount and promotion plans/packages will renew at regular rates, unless otherwise specified.

    You can at any time switch to a different plan or change the settings for the automatic charge by simply accessing your My Account/Payment management page. In addition, our payment policies also include a refund policy.

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  • Q: I noticed you sell TIFF and RAW versions of many images, in addition to the JPG format. How are these generated/available?

    A: TIFF versions are available for all our images. We use top class software to generate these files from the native JPG file uploaded by our contributors. Unprocessed RAW files are available for the images that support it and if contributors have chosen to provide this additional format. If the RAW format is not available, customers can request it to be uploaded by using the appropriate link on the image page.

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  • Q: My card was charged. Why?

    A: You have probably purchased a monthly subscription, which automatically renews itself every month. This gives you permanent access to our large collection of images, more than one million files received monthly. You can cancel or change your plan at any time from your Payment Management section.nAll subscriptions will transfer unused downloads to the next subscription, until canceled. This way you can still enjoy all downloads if you weren't able to come back more often on the website.

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  • Q: I changed my mind. Can I get a refund?

    A: You may ask support for a refund of your purchase within 30 days from the purchase date. Note that this is possible only if the plan/package purchased has not been used at all. We can refund for individual downloads as well provided these downloads have not been made more than 7 days ago. More on our refund
    policy here.

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