FAQ / Site features
- I like the zoom feature when browsing the search results, however, I find it distracting at other times. Can I disable it if I wish to?
- What's a collection?
- I have heard that you provide free images. How can I download them and what restrictions do they have?
- How can I change my password and/or my personal details?
- Search after file ID: I need to access a specific image directly.
- How can I delete my account?
- How can I save images? Do you have a cart?
- I want to donate one of my images to the "Free photo" section. What do I have to do?
- How can I see if a credit was deducted twice?
- Why can't I find my portfolio on the "Our contributors" section?
- Where did my file download? Where did I save it?
- I've been using the Keymentoring feature for a while now, and it seems that my suggestions went by unnoticed or something happened, because I haven't received a dime! What am I doing wrong?
- Can I receive an invoice for my order? Where can I see my invoices?
- The earnings on my account are slightly higher than the total listed under my Statistics section. Can you please help me to understand the discrepancies?
- I noticed a term named Portfolio exposure in my profile page. What's that?
- I registered with Dreamstime and provided a valid email address, but I am not receiving any emails from you.
- When does a subscription day start?
- How do I contact one of your contributors/photographers?
- I need a special image and can't find in your library? Is there a section for photo requests?
- I have flagged/reported an image? How long does it take to have my flag/report approved?
- How do I connect my Dreamstime account to Facebook?
- What is the Keymasters program?
- What does Royalty free mean? Are the media free?
- How do I sign out?
A. Yes, you can disable this feature using the appropriate functionality in your My Account / Site Features. Turn it OFF or ON depending on your needs at that time.
A. A collection is a set of images on a specific theme created with the purpose of easier access to those images in the future. Instead of searching for them each time or keeping a list of URLs, you can create a collection/lightbox for future use. The feature requests the owner (the person who creates it) to assign relevant title, keywords and description. They should be relevant as other designers could use the collection in the future. Dreamstime.com is a community so share this experience even if you are creating the collection/lightbox for your own use.
A. From time to time we offer promotional free credits. If you received a free evaluation credit you should be aware that it cannot be used in projects, unless a commercial credit package has been acquired. The free credit allows you to evaluate any image on the site. Images downloaded from the free section can be used under the Limited Royalty-Free license. They can be found in the 'Free photos' page.
A. Your profile info, password included, can be modified from your Account. Access the Member profile section, update the info and then click 'Submit' to save the changes. Revisit your profile page to see if the changes were saved.
A. Insert the image ID (or its filename if you saved the thumbnail) into the search field and hit Search. That should take you directly to the image details page.
A. Accounts can be deleted only if you have no activity registered (uploads, downloads, comments,blogs etc). To delete your account, please go to your My Account / Edit profile and scroll down for the Delete account button. Note: the button is visible and can be used only for accounts that fulfill the conditions mentioned above.
A. The feature you are looking for is the lightbox. You can create one using the Lightbox Lightboxes button under My Account. After the lightbox is created, a new dropdown will appear on your search pages which allows you to add the images to one of the lightboxes created. An add to lightbox button is available on all search pages as well as media detail pages. You can email a lightbox to a friend (no account on our site is required) or share it with other users (they need to be registered in order to see/edit the content of the lightbox). You also have a Buy/Download option which you can use to calculate download cost and download all the images saved at once.
A. You need to use the feature included within the Free section homepage. You can also donate images at submission time (regular uploads). Please note that the free photos can be used commercially by designers and that we reserve the right to select the images donated.
A. When you first download an image, the system automatically allocates you 7 days when you can download the file again without having any other credits deducted. After this time expires any download is counted again. You should check the "Your downloads" section and if an image is listed twice, email us for a refund (include the file ID).
A. You have probably requested to have your personal information kept confidential. This means your details are not included on the searches performed from this section. In order to include your portfolio you should update your profile and uncheck "Do not show my name and location on the public website".
A. The location of the saved file may depend on your OS version and browser type. Internet Explorer on some WIN operating systems may save the file in the Temporary Internet Files folder, while some Mac browsers will save it on the desktop. You can perform a search after the latest JPG files located on your computer that include "dreamstime" in their filename. As this happens only on the some systems, the best choice would be to try to download the file again in order to be able to specify the desired location.
A. Here are a few guidelines for keymentoring: - be very careful when entering keywords (use a dictionary if possible) - make sure that they are relevant to the contents of the image (don't enter keywords that are irrelevant for the subject of the image - e.g. nails for a picture of woman - unless she is presenting her nails the fact that she has them is not relevant) - don't go for images that already have lots of keywords (another 10 keywords added to the existing 70 of an image won't help very much, and it will be hard to find ones that are new) - don't use a search string to keymentor all the images in the search results with a very similar or identical set of keywords (there will surely be many images that won't accept all the keywords, and you are wasting both your time and the reviewer's) - double check (a single wrong word can lead to the rejection of the entire set)
A. A history of all transactions made from your account is available under your My Account / My Invoices. Click this and you will see a list with all transactions made from your account. A printable invoice is available if you click the "Print" button.
A. The statistics may not be 100% accurate if you have a large portfolio or downloaded many files. Some files may be deleted in time or replaced by new ones. The totals displayed in the login area are the accurate ones when it comes to totals made from your account (downloads, earnings, etc.)
A. The portfolio exposure is represented by a percentage between the user`s portfolio and the biggest portfolio within the database. The value it provides is suggestive for the user`s coverage within the database, thus the higher the value, the higher the sale potential.
A. If you are using a spam filter or a free email provider such as Gmail or Hotmail, ensure that the filters are not accidentally marking our emails as spam. This is possible especially for the automated notifications we send to our contributors. If you cannot identify the filters, call your email/ISP provider or replace the email address used in your profile with another one.
A. The subscription day starts at the time when you bought the subscription. The day resets after 24 hours from this time. The exact hour is displayed on the right-side corner of your screen.
A. In order to contact a photographer, you can either leave a comment to one of his images or contact support and ask them to forward your message. To leave a comment, please click on the image and access the TOOLS TAB. Hit the tab and you will see a box where you can insert your comment with a Send button underneath. Please note that it is unsafe and against our policies to forward your private contact address for off-site transactions.
A. A Photo Request forum was specifically designed for this purpose on our Message Boards. To place your request, please see the New Thread tab at the bottom of the page.
A. Flags are assigned priority levels according to which they are reviewed. Keep in mind that our database comprises a few million online files and registered users, hence the volume of reports is high. Flags/reports enter a pending line and they are reviewed according to different criteria which affect the waiting time. Reports/flags for descriptions and titles are also registered and corrected at review if necessary, along with irrelevant keywords. Once a flag is approved, editing rights for the respective file are blocked and the author can no longer modify it.
A. Use the pink icon in your Account Stats area, upper right corner of the screen to land on the Social Networking page. Once you are on this page, please use the Facebook connect feature in order to interconnect the two accounts. The same can be done from your My Account. When you access Dreamstime, there will be a pop-up window informing you of new activity that can be posted on Facebook. Depending on what is listed as "New activity" in this pop-up window, you can use the link on the Social Networking page to select Sold Photos, Uploaded Photos, New Blogs etc.
A. All images/videos you submit need to have title, descriptions, keywords and categories in order to be found in searches. This info can be added by the contributors themselves or by our professional keyworders. By selecting the Keymasters option at upload, you send the image(s)/video(s) to one of our keyworders/keymaster who will add the title, description, categories and keywords for a fee of $0.60/image. This fee is deducted from your earnings at upload. Should the image/video be refused, the earnings are returned to your account. The info the keyworders/keymasters add is always descriptive and as objective as possible. For more accuracy, you are highly recommended to add a comment for the keymasters in case you send images/videos with a specific plant, animal etc or from a specific location.
A. Royalty free is the name of the standard license in our industry. It basically means you pay for the media license only once and you do not pay royalties for each subsequent usage. The Royalty free media cannot be downloaded free of charge unless otherwise specified so you need to pay a license fee. The standard Royalty free license is the least expensive license on our site, it is granted in perpetuity and it is worldwide valid.