You have to login first in order to be able to post messages.
Click here to login or register if you are a new user.

Technical Issue - annoying deterrant to sales

Hello, Dreamstime developers.
Here is an annoying condition that may be costing you revenues:
The Lightbox does not retain your selections or preferences when it is either manually refreshed or a refresh is triggered by a conditional change.
I've had to redo my choices THREE different times.
1) Refreshed to show an added image.
2) System refreshed the lightbox because I needed to buy credits, when Purchase/Download was selected.
3) System refreshed it AGAIN, after credits were purchased, because the account information was not yet complete.

Now really... someone can fix this! Credits weren't added at the start because the bottom line was unknown. That would have helped to avoid the problem, but the problem should not be.
You could also let people know when an account is opened to go complete the info.

**STILL** That lightbox should not reset mid-purchase, mid-download.
That is all.
Posted: 1 minute ago
We will be considering ways to improve the system regarding your last complaint.
We'll also address the technical department regarding the other issues mentioned.
Thank you for taking the time to provide us with feedback.
300v (film), assorted lenses...
Posted: 10/15/2013, 01:25:33 AM
We have solved this problem and now all selections remain unchanged when lightbox is refreshed.
Thank you again for your feedback and patience.
300v (film), assorted lenses...
Posted: 10/15/2013, 08:09:12 AM