Hello and a happy new year! I have trouble with this rejection message: ' Unfortunately, the additional format you have submitted was not selected.The reason was: Upload/Save problem: The file uploaded cannot be opened. Please re-upload.'
It's the second time I get this and don't know the cause. It'a an eps file, not a huge one, about 800 Kb, with many repetitive elements.
Any clue? I use Inkscape and this image is the only one with problem, I think my software is not corrupted. The jpg image is this:
Yes, I think that are users here who had same problem. You suggest to write to support, wait 2 days, write again if the sollution is not good, wait another 2 days and so on? :) They can not open my file, how could they help me more? :)
I susspect that is an Inkscape problem or a problem in my drawing, or an export problem. I am waiting an answer for a user who had same rejected message and solved the problem on his side. I don't suspect a DT upload server problem so contacting support is useless. Just my opinion. Peace!
Okay, I see. Do you have any other programs that you can open your illustration in to test it? I'm not familiar with inkscape but I believe that you save it as an svg? If you have no other programs to open it in you should be able to open it in any browser to test it. Just guessing...
Alvera, a question. Do you sell more additional formats than jpgs? Is it worth it? I ask because I upload some Adobe Illustrator images now and then but use some small raster objects in them which eliminates them from uploading as additional vector formats. Drop shadows, embedded photos or other flattened elements that give an illustration some pop are not true vector elements so I don't submit the additional formats. I've wondered if those formats sell more than the jpgs. Is it worth changing them to contain only vector elements? What is your experience?
I am at the very beginning as an illustrator. Only about 50 illustrations online and just ~4 sales, no additional format, of course :) I am doing illustrations for about 3 months, I think... Your question is good and maybe will change something in my approach. Thanks.
Edit: what about you? How many vector do you have in portfolio? And how many sales?
Well, I would call many of my "vectors" simply illustrations. Some are simply made of type. They are a combination of Photoshop and Illustrator bits and pieces, I like to work in both programs at once. I have 27 illustrations out of my 120 images with 6 uploaded just this week (I had some time over the holiday to play around). So, for 21 older illustrations I've had 192 sales. I only have one file with an additional format (.ai) and that is fairly new. I wanted to give it a try. It has not sold as an additional format but has sold as a jpg. It is still fairly new.
I have no way of knowing if additional formats would have sold on my other illustrations. Perhaps a real illustrator could chime in with numbers - do additional formats sell as well as jpgs?
Have you re-processed it after searching for hidden objects on inkscape? Maybe your GSview overrides the error and the program admins use is not compatible with the hidden object that causes the error.