We decided to remove the prints program announced here.
The logistical hassle and dependence on third party services made us reconsider the future of this program. It is also the reason why you didn't see too many updates. This program wasn't able to take off properly.
It's the first time we had to remove a product since our inception, 5 years ago. No matter how difficult is to withdraw features that required a lot of work, I consider such move wiser than supporting a program that proved neither able to compete with our core model nor able to help it grow. New programs need to be disruptive in order to compete with core models.
Furthermore, our customers experienced significant inconveniences and shipping delays. None of them were Dreamstime's fault, but these flaws jeopardized our image in front of customers. All these correlated with the logistical hassle and synchronization burden made it obvious that we need to remove the program as it doesn't meet our standards.
We will discontinue the product starting Dec. 15th. If you want to order, you can still do it until this date, but take into account that the items might not arrive until Christmas.
What a shame it didn't work out as it was a great idea, but you're right about pleasing customers....that is the first priority and unrealistic to continue if third parties are unable to provide service at an acceptable level. Thanks for letting us know instead of just quietly removing this feature.
Thank, Achilles. I'm glad DT has decided to pull this program. It had much potential, but didn't meet Dreamstime's usual high standards. I ordered a canvas print and received my order yesterday and I have to say that I was somewhat less than pleased.
It sounds like it was a troubling decision, but the right one. I respect Dreamstime for assessing the situation quickly, and making us aware of the concerns that led to the decision. The program initially was a good idea, and I look forward to more "good" ideas from the Dreamstime team. Thanks, Achilles.
Currently my primary cameras are a Fuji X-T2 and a Fuji X100F.
Thanks for letting us know. Shame it didn't work out, it had a lot of potential but having to rely on others to meet our standards always carries some element of risk to our good name. I applaud you for recognizing it wasn't going to work and knowing when to let it go. We'll just have to think of some other new innovations to keep us ahead of the pack. Mmm, video clips ?
Too bad it didnt work out, but a good lesson to learn for the future.
Just as a sugestion, I think it makes more sense to make a partnership with another (or others) company who is already succesfull providing this kind of services, has already managed this problems, etc...
I feel very sad to hear this... I was very interested in this program...
I had received the first print a few weeks back (although with some delays of logistic nature) and ordered the second one just last weekend. I also started to recommend this feature to some friends and now I'll have to hurry them to order before the deadline or find other suppliers...
I am sure it was properly analysed, but I believe taking such a decision only 2 months after launch is premature... I would give at least 6 months...
It is a shame this didn't work out, I can imagine it is not easy to implement such a process and maintain consistent high standards. I think DT should have just printed one size and kept it simple to start off. Like a 4'' x 6'' postcard. Image on the front and space to write a message on the back. Sending in the post will be reasonable and it will be much easier to manage. If the technology is there, there is always a printing machine like my illustration I did for an assignment last year. I have seen these machines in the UK so it could be done.